Interview with Ronen of Casino Midas

Author: Otto
Last Updated: September 4, 2014
Ronen, Affiliate Manager of Casino Midas
Ronen of Casino Midas

Ronen was kind enough to take some time out of his busy work schedule to answer our interview questions about Casino Midas. Thanks Ronen

How long has Casino Midas been online now? What makes this Internet casino so unique?

Casino Midas’ virtual doors were opened in November 2012.  Casino Midas is unique because of the exciting RTG games, the high payout ratios, and the extremely fast withdrawals, not to mention the high withdrawal limits.  

Is Casino Midas popular with South African players? Which promotional offers does the casino offer them to retain their business?

We fully support the ZAR currency, including offering bonuses in the local currency. South Africa is a growing marketing for Casino Midas, and many new players join our site on a daily basis.

Casino Midas is very generous with bonuses & promotions. Our regular players have their bonuses tailored specially for them, and the rest of our players get to enjoy many regular weekly bonuses such as the weekly reload, Weekend Madness, and more.  

How many Realtime Gaming games does the casino offer? Which games are very popular with players?

We have more than 200 games from RTG. There are many popular games at Casino Midas, but some of the most popular are Achilles, T-Rex, Enchanted Garden, Aztecs Treasure, Pay Dirt, and Crazy Vegas.

Which deposit bonus is the most popular with players? Can you please give us an example of how the wagering requirements attached to this bonus work?

The most popular bonus Casino Midas offers to new customers is the $1,500 Welcome Bonus that is offered to South African players as a 15,000ZAR Welcome Bonus. This bonus is particularly popular because players can use it on all games!

The wagering requirements of the deposit bonus is 25 times the deposit + the bonus amount, although not all games contribute equally towards the wagering requirements. Table games contribute 50% towards the wagering requirement, card games contribute 25%, and video poker games contribute only 10%. All other games contribute 100% towards the wagering requirements.

For example, every $/£/€10 you bet on slots, $/£/€10 will be deducted from your total wagering requirements. For every $/£/€10 you bet on Roulette, $/£/€5 will be deducted from your total wagering requirements, and for every $/£/€10 you bet on Blackjack, $/£/€2.50 will be deducted from your total wagering requirements.

How can a player claim this bonus? How long does it take before customer support replies to an email?

Players who do not wish to make use of the Welcome Bonus should go into the Cashier section, and click on ‘Redeem Coupon,’ where they should click on ‘Cancel Bonus.’  For any queries, our customer support team is available 24 hours a day, 7 days a week.  Emails are responded to within 24 - 48 hours.

Which deposit and withdrawal options are popular with players from South Africa? How long does it normally take before a withdrawal is cleared? What is the maximum withdrawal limit?

Popular deposits and Withdrawal options for South African players are credit cards, Citadel (Internet Banking), Ukash, and Moneybookers.

We process withdrawals 72 hours after they are requested (one of the fastest in the industry!)
We have a weekly withdrawal limit of $3,000. There are no daily limits imposed, allowing players to withdraw the full $3,000 in one go every week.

Deposit limits are determined according to your preferred payment method and your status within the Casino. We are proud to say that we have never had any complaint about these limits. At a player’s request, the deposit limits can be reduced and limited.

Which security features do Casino Midas use to protect a player's personal information?

CasinoMidas.com is committed to ensuring the security of all the personal information that we receive from you. When you register with us, we collect your personal information and store it safely and securely.

This type of information can include, for example, your name and email address, home address, debit/credit card data, and other information that may be collected through our surveys or questionnaires.

We use 128-bit encryption and SSL certificates to ensure the complete security of your personal and banking information. In this way, all your details remain strictly confidential.

 

What is the funniest thing that ever happened to you during your employment in the online casino industry?

There was a player that deposited $470 and contacted the support team after losing $467.50. He explained to the support team that he is not feeling lucky on the site and asked them to close his account. The agent on shift, suggested that he play the remaining $2.50 left in his balance so it will not get frozen along with the account. The player did as suggested and won $41,746 on a small jackpot! After that, the player immediately asked the agent on shift to marry him, however, due to strict company policy, the agent had to refuse the proposal. 

In the event of a dispute which procedures must the player follow?

The player can lodge a complaint by contacting customer support. The customer support manager will then investigate the player's complaint and will try and solve it as soon as possible. We advise all our customers to first read the terms and conditions of Casino Midas first. More often than not the fault lies with the player and not with the casino.

Does Casino Midas offer a self-exclusion option to problem gamblers?

Yes we do. If a player has spend more cash than he/she intended to he/she can contact customer support and self-exclude from the casino for a certain period to indefinite. Players can also set their own session and betting limits. 

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