Interview with Steve Dawson of Club World

Author: Otto
Last Updated: September 4, 2014
Steve Dawson, Director Programs Manager of Club World
Steve Dawson of Club World

Steve took some time out from his busy work schedule to answer some of our questions. Thanks Steve
Steve hails from Manchester in the UK

What prompted you to join the online casino industry?

I started working in the industry in 2009 and was keen to try something new after having worked in the retail industry for 7 years. The online casino industry is dynamic and ever changing meaning that there is always a new challenge just around the corner which keeps me on my toes. I don’t think you can have a typical work day when you work in this business!

What do you like about Club World Casino?

A great choice of games, great promotions, great customer support and a reputation that is second to none. The whole team here are working hard every day to ensure that our players receive the best bonuses, support and fun that can be found online.

The most popular promotion players tend to go for?

This can vary as we offer great unlimited continual offers, fantastic weekly bonuses and exclusive special bonuses. But the Cash Back Bonus where players can claim back a percentage of NET cash losses or our deposit $150 get $500 Slots Challenge Bonus are the 2 our players tend to use most. Our current bonuses can be found on the following link: http://www.clubworldcasinos.com/Promotions.aspx?Curr=USD

The biggest mistake players tend to make when they accept the deposit bonus, or any other bonus offer?

Not fully understanding the terms and conditions of bonuses. Bonuses often carry certain restrictions as to what games are allowed to be played. So always make sure you know what you can play and choose a bonus that is suited to your gaming needs, our support & promotions team will always assist players to make sure they are using the correct bonuses for them.

What advice would you give to new and current players?

Ask questions! We have a 24/7 Customer Support team that are on hand to help players with any casino related issues, regardless of how small or big a particular issue is, the support team are there to assist players and to ensure that the time you are at the casino you receive 5 star treatment.

Does Club World have a self-exclusion option available to problem gamblers?

YES. For the majority of people, gambling is an entertaining and exciting past time that does not present any problems. Some people do find it difficult to control the amount that they are playing, and due to the financial implications of excessive gambling this can develop into a very serious problem.

We do not want any of our players to ever encounter this problem, and we have options available to any player who feels that that they cannot control the amount they are spending: At a players request we can permanently exclude an account from our casino and all our email lists and we can also arrange for deposit limits to be applied to your account on either a daily, weekly or monthly basis.

How would you describe the wagering requirements of Club World, and could you please give us an example?

The wagering requirement at Club World Casinos is a multiple of the Deposit and Bonus amount if you use a Deposit Match Coupon, If you receive a free chip the playthrough is a multiple of the bonus amount.

For Example:
Our Welcome offer BIGSLOT is a 100% deposit match up to $777 which can be used to play Slots, Keno & Scratch Cards, this carries a wagering requirement of 20x, which means the Wagering required before a withdrawal would be possible with this bonus is (Deposit + Bonus) x 20. The wagering requirements vary from bonus to bonus and sometimes we offer deposit bonuses without any wagering requirements, meaning that players can get bonuses without having to complete a playthrough!

Which casino games are very popular with players and why?

 Slots games tend to be the most popular with our players, we have our own branded slot games which is a good hit with our players as you can’t play that anywhere else and Cleopatra’s Gold is also a popular hit. We offer such a wide range covering a wide range of themes with different features that players are bound to find a slots game for them.

Where do most of your players come from and how many active players does Club World currently have?

We offer our services globally but the majority of our players are based in North America and Australia. With regards to active players, we have plenty but we always have room for more!

Which deposit and withdrawal options are popular with players from the United States?

We offer several EWallets for US based players but the most preferred methods of depositing are via Credit/Debit Card and for withdrawals ACH or Courier Check.

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