Interview with David of Royale Jackpot Casino

Author: Otto
Last Updated: September 4, 2014
David, Casino Manager of Royale Jackpot Casino
David of Royale Jackpot Casino

David took some time out from his busy work schedule. He gives us some insight into the casino’s promotions, casino games, software, licensing and customer support. Thanks Dave

How long has Royale Jackpot been online now? As an internet casino what sets it apart from its competition?

Royale Jackpot casino has been online since April 2013. It is a new brand but managed by a team of experts and professionals who have been in the industry for close to a decade and have worked with several operators on different markets. That is one of the main advantages that set it apart from other online casino brands in the market where it is available.

Which software platform does it use and how many casino games does it currently have in its game library? Can you name three games that are popular with players and their average RTP's?

Royale Jackpot Casino is powered by Rival Gaming as software provider and the casino boasts more than 120 games in its catalogue. Here are 3 games that are very popular with players: Sherwood Forest Fortunes, Big Cash Win, Sevens and Bars. Their average RTP is 90.35%. The biggest payout so far was £11,256 on Gold Rush.

Can you list the site's promotional offers? How does the VIP Club of Royale Jackpot Casino work?

1000€ welcome match bonus totally spread on various offers;
300% slots bonus, buy 100€/£/$AU and get 300€/£/$AU.
100% blackjack and video poker bonus, buy 100€/£/$AU and get 100€/£/$AU (can be redeemed twice)
50% roulette bonus, buy 100€/£/$AU and get 50€/£/$AU (can be redeemed twice)
200% all type of game bonus, buy 100€/£/$AU and get 200€/£/$AU.
50 Free spins on the game of the month for deposits of 50€/£/$AU min
Up to 20% Cash back
Weekly slots tournaments

For South Africa:
10,000 ZAR welcome match bonus in total spread in various offers;
300% slots bonus, buy 1000 ZAR and get 3000 ZAR.
100% blackjack and video poker bonus, buy 1000 ZAR and get 1000 ZAR (can be redeemed twice)
50% roulette bonus, buy 1000 ZAR and get 500 ZAR (can be redeemed twice)
200% all type of game bonus, buy 1000 ZAR and get 2000 ZAR.
50 Free spins on the game of the month for deposits of 500ZAR min
Up to 20% Cash back
Weekly slots tournaments

The rule of the VIP club is simple; 1€/£/$AU equals 1 point. From 3000 points a player will receive the Bronze Status, 8000 points for the Silver, and 25000 points for the Gold and 60000 points for the Platinum Status.

Several advantages are attached to the different status ranging from weekly offers and bonuses, birthday bonuses, cash back offers, gifts and presents, holidays and cruises.

How would you describe the wagering requirements attached to the deposit bonuses? How can first time players claim a bonus? Is it a Play Bonus, what does it mean?

The wagering requirements attached to the deposit bonuses are 40 times the deposit + the bonus amounts.
First time players should login their casino account, access the cashier and then the ‘Claim promotion’ section. From there a list of promotion available to them will be ready to be redeemed.

Which deposit and withdrawal options are popular with customers? What is the maximum daily withdrawal limit?

The popular deposit and withdrawal methods are Visa & Master Cards debit and credit cards, Neocash, Neteller, Moneybookers Skrill and Wire transfers. There is no daily withdrawal limits applied.

Are progressive jackpots included in the daily withdrawal limit? How many progressive slots does the site currently offer? How would a progressive win of $20,000 be paid out?

There is no daily withdrawal limit applied at this brand. There are 4 progressive slots and a progressive win of $20,000 will be paid to the player selected payment method either in one single payment of several payments to the total amount.

The software of Royale Jackpot Casino is it regularly tested for transparency and by which firm?

Yes, Rival gaming being one of the leading software developers in the gaming industry, is monitored and audited by several regulation boards depending on the jurisdiction.

Does the site value responsible gambling?

 Yes.

In the event a player has a dispute with the casino which procedures must he/she follow?

In such event, the player must immediately contact the casino operator team to submit his query and the operator has the duty to manage and solve the issue; otherwise the case will be escalated to the relevant jurisdiction for further follow up.

What's the funniest thing that ever happened to you during your employment in the online casino industry?

There has been many funny moments that it becomes difficult to pick one… yet I will say joining this industry was one of the moments as I had never heard of it before. 6 years now and I am so in love with what I do and the complexity around every challenges and achievements.