Silver Oak Casino Review
- Bonus & Wagering
- Payout Percentage
- Customer Support
Since the owners are really trying to shake off the operator's tarnished image, Casinomeister has given it the benefit of the doubt and placed it on probation.Is it Legal for US Players to Wager Here?
Yes it is. The operator is licensed in Costa Rica but not regulated and taxed by the United States government. In a bid to clean up its act we've given it the thumbs up for the time being.Featured Game Competition
Every week Silver Oak has a featured game competition where players can win cash prizes on selective games. This week's game is Basketbull. Cash prizes range from $75 up to $250. Make sure you get in on the action. If you're a lucky winner you'll be notified by email. Terms and conditions apply.
I’m not going to beat around the bush with this one. If you do a quick search on Silver Oak Casino you’ll see that there has been a truck load of complaints against the operator. They come in all shapes and sizes ranging from slow withdrawals, lousy customer support to non payment. The casino has been run and operated by a spurious bunch who ripped off many players. Presently it belongs to BTK Limited a company licensed in Costa Rica.
Because of its shoddy history I contacted the affiliate manager of the casino, this is what he had to say: ”I won’t for a second deny our past. We’ve had a bad reputation from years ago, but we have worked very hard in the last year or so (since I’ve been here, plus our new hire Martin S), to change such things. Our players have always been paid and our player experience is being improved month over month. You’ll notice that on Casinomeister.com, we’re currently ‘on probation’. That means that we’re temporarily taken out of the Rogue list as we have shown a vast improvement in our program and should things stay on the up and up, we’ll eventually be given a green light once again. If you ever have any customer issues, you can always bring them straight to me, and I can B-Line them to the CEO directly to ensure all is taken care of. We’re here to support your customers, so I want to make myself clear when I say ‘I’m here to succeed.”
Powered by Realtime Gaming, the game menu is made up of slots machines, table games, mobile gaming and video poker. The graphics and animations that feature in them are okay but compare relatively poor to that of Microgaming or Net Entertainment.
Deposit Bonus and Wagering Requirements
If you’re a first time player and you’re from the United States you’re in luck. Why? I’m not spit balling here. You qualify for a lucrative deposit bonus of $10,000 spread over 10 consecutive deposits, each with its own bonus code. The first deposit bonus is 100% up to $1,000. Before the bonus is unlocked you must provide the following bonus code: SILVEROAK1. This applies to all the other bonuses too. You can only withdraw your winnings once you have turned over the deposit and the bonus sum 30 times. The bonus is non-cashable. In other words, once you’ve cleared the wagering requirement attached to it, it will be deducted from your winnings. All slots games count 100% towards the play-through requirements.
Regular depositors will receive monthly reload bonuses, cash back on losses and comp points on selected games. The site’s VIP program is divided into various levels. Starting with ”Centurion”, ”Silver”, ”Gold”, ”Platinum” and ”Ultimate’. As you work your way up the VIP ladder you’ll receive additional incentives such as faster withdrawals, comp points and reduced play-through requirements on selected bonuses.
Silver Oak’s support is satisfactory and can be contacted 24/7 through email, live chat or telephone. If you have a query just make sure to name it in your email. A FAQs is available to first time players, please go through it before you contact support. It covers basic questions about the site’s software, deposit and withdrawal methods and security. The site endeavors to respond to all email queries within 12 hours.
Responsible Gambling Policy
I could not find a responsible gaming policy at Silver Oak. If you’re a problem gambler the onus is on you to contact the casino and request a ”cooling” off period. In the event of a payment dispute you can contact us, we’ll gladly assist where possible.
In Summary. You’ve most probably heard the old saying: ‘‘Discretion is the better part of valor.’‘ The fact that the operator is licensed in Costa Rica already has the alarm bells ringing. Silver Oak Casino has been rouged and blacklisted by various prominent casino portals. In its defense; it has new management at the helm who not only value their players but are trying to turn a former rogue casino into a reputable one. The low weekly withdrawal limit, steep play-through requirements attached to the bonus and a processing fee of $40 per withdrawal is a bitter pill to swallow.
More on how we rated this Review.
Bonuses & Promotions
A site that offers decent promotional offers normally has a high player retention. Silver Oak offers an array of promotional offers. Regular depositors will be plied with all kinds of incentives such as comp points, a tiered VIP program, slot tournaments and monthly reload bonuses.
Comp Points: 100 comp points are worth $1. Once you have accrued a minimum of 1000 comp points you can exchange them for cash.
Cashback Bonuses: Cashback bonuses for slots carries a wagering requirement of 30 times and 60 times for table and video poker games. The feeling I’m getting here is that the site gives with the one hand and takes with the other. Why impose a wager requirement on cashback? After all this incentive is there to reward loyal players. Cashback on losses varies (30% to 50%) on the amount of cash wagered. Suffice it to say the more cash you wager the better the cashback incentive.
In addition to the above, Silver Oak will keep you posted via its newsletter pertaining to its latest game releases and bonuses. Or you can visit the site and click on ”promotions”.
Banking at Silver Oak
Silver Oak does not offer an array of deposit and withdrawal options. Mainly because it focuses on the US market. You can use one of the following deposit methods: American Express, Visa, Bank Transfer, Mastercard, Prepaidcard, Person2person, Neteller and Skrill.
To wager at the casino you must deposit $30 or more. Deposits can only be made in US dollars. If you use an alternative currency such as British Pounds or Euros it will be converted to US dollars at the current exchange rate.
”A maximum of $2,500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor availability.”
The maximum weekly withdrawal is $2,500. To be honest this is very low and might ”spook” high staked players. Before you can request a withdrawal, you must have at least $100 in your account. A processing fee of $40 (not good) will be incurred for all withdrawals.
If you use non e-wallets, withdrawal (bank transfer or cheque) requests normally takes between 10 to 14 business days. If you use Neteller or Skrill it can take up to 48 hours.
Powered by RealTime Gaming, Silver Oak offers an assortment of 130 plus games. The site’s game library is divided into slots, table games (Baccarat, Blackjack and Roulette), video poker varieties, slot tournaments and progressive jackpots.
The bulk of the games are slots. Each slot game comes with its own customization features like game speed, audio, Auto Play and coin denomination settings. Table game enthusiasts can try out various blackjack and roulette variants.
The pick of the crop are the real-series slot games. Each slot game has its own storyline, as you play, the storyline unfolds with many enjoyable twists and turns. Popular games in this genre include Sea Captain, Aztec Millions, T-Rex, Golden Lotus, Texan Tycoon, Coat of Arms and many more.[addtoany]
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What's Hot & What's Not
- US players accepted
- Live Casino
- Quality in-house promotions
- Low withdrawal limit
- Slow withdrawals
- Licensed in Costa Rica
- Audited payouts not posed on website
- $40 processing fee for withdrawals