Interview with Anna Coombes of LuckyWinSlots

Author: Otto
Last Updated: September 15, 2014
Anna Coombes, Affiliate Manager of LuckyWinSlots
Anna Coombes of LuckyWinSlots

I was offered a marketing position within an online gaming company in Cyprus, 10 years ago and had no idea about this world back then. As soon as I joined, I realised it was one of the most exciting and fast-moving industries to be part of and my passion stemmed from there. I personally love cooking, dancing and travelling and my favourite thing in the whole world is chilling with a Lemon Margarita at the beach or heading off road with my quad bike!

What makes Luckywinslots' mobile platform so attractive to players?

LuckyWinSlots offers one of the largest selection of Slots and Casino Games for the Mobile Platform including popular branded & jackpot games - there are 54 different games in total. No download is required so players can register in a few minutes and start playing instantly.

We also have an App, which can be download via the App Store or iTunes. The games load super fast and feature excellent graphics & sounds without impacting game play - the general gaming experience is easy and pleasurable. In addition, players can use the same account to play online or via mobile, which truly provides the flexibility to play anytime, anywhere. All new LuckyWinSlots players automatically receive a 100% cash-match bonus up to €/£/$200 when making a first deposit.

Can you tell us more about the site's promotional offers to new and current players? Does it offers a VIP program? Most players don't understand the wagering restrictions attached to the sign on bonus. How does it work?

LuckyWinSlots.com offers a myriad of offers to new and existing players. We offer regular monthly promotions as well as bigger promotions during the year. For example, we have just given away an amazing trip for two to Brazil to watch the World Cup Final, which was extremely popular amongst players.

Upon making a first deposit, players receive an exclusive 100% Bonus up to $/€/£200 giving them double money to play with. This bonus can be used to play any game on the LuckyWinSlots.com website but cannot be withdrawn as cash.

Winnings gained from playing with the bonus can be withdrawn after wagering 50 times through the deposit bonus. So for example, if you receive £50 free after depositing £50, you will be required to play through £2500 before withdrawing any winnings generated by the initial £50. It sounds a lot but it's very easily done once you get playing your favourite slots and casino games.

On Mondays, players can take part in our Monday Madness promotion, which automatically tops up all deposits of the day with up to £50 Free by using bonus code: MONDAY.
Action continues through the week with promotions centered around our most popular games.

What's the mobile casino's average payout percentage? Which games (name 4) offer the best return to the player?

It's difficult to say what the average payout percentage is but the return is very high for players - I would say approximately 96%. There are no top games that offer the best returns - they are all equal.

How do you see the future of online mobile gambling?

I already see a huge transition from PC to mobile in recent years, in line with the introduction of better smart phones and tablets. I believe the uptake is huge and will continue to grow so that Mobile will essentially take over desktop in the next year or so. Players are loving the flexibility of being able to access games anywhere, any time and now with improved technology, security and internet speeds, the experience has never been better.

Does Luckywinslots.com offer a live casino? What makes it so appealing to players?

Yes. LuckyWinSlots.com offers an impressive Live Casino operated by Microgaming - we offer Blackjack, Roulette and Baccarat in single player as well as multi-player versions. Game play is very fast, our croupiers are friendly & beautiful and the overall experience is enjoyable.

In the event of a player dispute what recourse must the player follow?

The proper channel is to contact customer support, accompanied with a screenshot (where possible) of the amount won and on which game it was. If the casino cannot solve the dispute or the player is not happy the way the casino handled the dispute-the Gaming Authority of Malta could be contacted. 

Where do you see LuckyWinSlots.com in a few years time?

Hopefully it will be one of the bigger sites around with an even bigger player base, better promotions, more games and so on. We understand that to be successful in a VERY crowded market place it's imperative that one offers the best products. For now this is our mantra.

Where are most of the site's players from and how many players does it currently have?

Most of our players are from the United Kingdom sprinkled throughout Europe. Our player base is growing steadily, thanks in part to our attractive rewards program, superb customer service and stupendous range of games. I'm not at liberty to discuss the amount of players we have but it's a fair amount.

Does LuckyWinSlots.com offer a responsible gaming program?

Yes it does. This is one of the criteria Malta as a jurisdiction looks at when an operator applies for a license, basically it's compulsory.

How long does it normally take before a withdrawal is paid out?

This depends on the deposit method used. For e-wallets it takes up to 48 hours. And for credit/debit cards 3 to 5 working days, wire transfers can take up to 15 days if it's international.

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