Interview with Arfan Mirza of Casino Dukes Casino
Arfan has been in the online gambling industry for more than five years. During this period he gained extensive knowledge in performance marketing and the intricacies of the industry.
I have a strong background in performance marketing, having worked for a number of igaming operators in the past. In regards to Dukes, one of the things I liked most when joining the team: Casino Dukes embraces change! By that I mean, the team continuously look for development to further enhance user experience based on feedback from players, affiliates, and partners. There is no magic recipe, but an operator who listens to his players and caters for their needs is in my books a step ahead of the market.
The licensing was initially acquired from the gaming authority in Malta, although we did not operate at the time in the UK we felt there was a demand from UK players for something new, innovative and fun. Hence the creating of the Casino Dukes Brand.
We acquired a UK license from the UK Gambling Commission to operate in the UK, and we take compliance very seriously. The significance of a UK license illustrates in the specific licensing requirements for remote operators, including technical standards, and providing annual security audit reports. This provides players a piece of mind knowing the Casino operates in a safe and regulated environment.
Our promotional activity includes a welcome match offer for new players: 100% Match up to £250, in addition to this new players who wish you try out Casino Dukes can use a no deposit code (FSDUKE) to claim 20 Free Spins on one of our most popular slots: Age of Spartans.
We have a fantastic gamification of our Casino with player levels and loyalty tiers. The loyalty tiers starts at Squire and goes up to becoming a Royalty with regular special offers, a birthday bonus and anniversary bonus, the ability to redeem points for free spins and prizes including holidays, there is just too much to mention.
As far as I am aware there was only a single player issue highlighted on that forum back in September 2014 literally days after we launched. We have rectified that issue, and since then put additional resources in place including a great support team that is available around the clock 24/7 by phone, email and live chat and an excellent verification process.
As an operator we acknowledge we have learned and developed since our launch, and we continue with that player centric focus. This illustrates in some of the more recent players reviews you will find about Casino Dukes on numerous other forums.
Saucify underwent a rebranding from BetOnSoft which has been an active and established provider in igaming software market for years. In regards to Genii games, these have been developed specifically for players, focusing on interaction and engagement, including flagship games, such as Spin16, which allows players to interact directly with the reels.
Games are continually tested and reviewed to ensure the best player experience. From classic slots, to video slots and the new Spin16 games, as well as table games and video poker. The games portfolio is extensive and caters for all types of Casino players. Some of our popular games include: Big Game, Age of Spartans Spin16, Elementium Spin16, Small Soldiers.
Casino Dukes is operated by Continental Gaming Ltd, Continental has years of experience in the igaming industry, however Casino Dukes is a standalone brand for the UK. We have heavily invested in resources for Casino Dukes to provide an excellent gaming experience for UK players. Apart from the 130 HD games we currently have in our portfolio, Casino Dukes is looking to launch a number of new games in the coming months so watch this space!
To be honest, Casino Dukes has had a very soft launch. We have not aggressively targeted players in the UK, unlike some of the bigger operators. We believe we offer players unique games and a unique experience, which differentiates us from other competitors.
The UK market is indeed saturated, but we believe there is a demand for something different, something unique. And this is where we come in place. The UK player is familiar with the Microgaming and Netent slots.
Most new Casinos offer the same games over and over again, there is nothing new. We provide players a more innovative gaming experience with games such as the SPIN16 Slot games. These highly interactive games offer players a totally new and fun gaming experience never seen before.
This might sound cliché, but my dad has always been a great inspiration to me. From very humble beginnings to running several successful businesses, all from honest hard work and lots of innovation. He has built a business portfolio from scratch, yet he still refuses to upgrade his old car and lives a modest life. That to me is very inspiring, and has taught me to work in excess but live within means.
I welcome new players to try the platform, software and games and experience Casino Dukes themselves. We differentiate from other operators not just with our unique games but also our excellent player support: feel free to get in touch by free phone 0808 238 9827, email: [email protected] or contact the Duke himself with any feedback on [email protected]
As for affiliates, we always welcome new partners to the Dukes Family. An affiliate partnership with us means a transparent relationship with ongoing support and development. For new affiliates I always recommend an informal chat first with our team or myself to assess what kind of partnership and strategy would work. Feel free to get in touch with my directly [email protected]
Players can choose from various deposit methods including: VISA, MasterCard, Maestro, American Express, Diners Club, Inpay, EcoCard, Neteller, Skrill and Ukash. The minimum deposit is £20, players can set their own monetary limits for a maximum deposit.
Withdrawals at Casino Duke are straight-forward. The player can request a withdrawal via wire transfer, postal cheque, courier cheque, EcoCard, Neteller, or Skrill, the processing time is 24 hours.