Anna Casino Review
- Bonus & Wagering
- Payout Percentage
- Customer Support
Anna Casino is owned and operated by EveryMatrix Limited, a company licensed by the LGA (Lotteries and Gaming Authority of Malta).
It’s pretty evident that the online casino has your female audience in mind. The site is expertly designed and flushed in pink with little pink hearts floating about when you scroll up or down. First time visitors are greeted with the slogan: ”Welcome To A Cozy and Caring Casino Experience.” The operator clearly demonstrates that in an increasingly flexible industry, it isn’t good enough to be good at one thing anymore. It offers a medley of 200 instant-play casino games that can be accessed from your desktop or mobile phone.
The software providers that link up the operator’s game library is none other than Net Entertainment and Play’N Go. The game portfolio is divided into high-end video slots machines, blackjack and roulette variants, multi-million dollar jackpots, video poker and specialty games. Each game comes with its own customization features and coin denomination settings. Ensure that you choose the proper coin denomination. It happened to me once where I accidentally set the wrong coin denomination. Instead of $2 per spin I set it to $20. Suffice it to say, ten percent of my bankroll disappeared within a single spin.
Deposit Bonus and Wagering Requirements
Before I get to the meat of the bonus terms and conditions, I just want to make sure that you understand them before you accept the bonus.
New players qualify for a sign on bonus of 100% up to €200 plus 10 free spins to play slots. The bonus is ‘unlocked’ when 10 credits or more is deposited. You can only cash out your winnings once you’ve turned over the bonus funds 40 times. Here’s a quick example. You deposit €100, your deposit is matched by another €100, play with €200. The bonus funds can only be withdrawn from your account once you’ve staked 40x€100=€4,000.
Games that count towards the bonus wagering are slots. Keep in mind that certain games are excluded. After you’ve made a deposit and the bonus is still not credited to your account, contact support.
Additional Bonus terms
- The bonus expires 30 days after it’s claimed.
- You are not allowed to wager more than 5% of your deposit. If you deposited $50, the maximum bet per spin is $5.
- The bonus cannot be used to play the following games: Devil’s Delight, Jackpot 6000, Pearls of India, Scrooge, Tower Quest, Wish Master and Super Nudge 6000.
- The maximum cash amount that can be won from the 10 free spins is €500. Winnings above this amount will be forfeited.
You can contact support by live chat, email or simply fill in an online form. If you use the online form to contact the operator, click on the appropriate category. Live chat is not available during the weekends. Overall customer support is satisfactory and normally respond to all email queries within 12 hours.
Need a break from the casino? To ensure fair gaming, Anna Casino allows you to self-exclude yourself from the casino for a specific time. If you need a ‘cooling off’ period, contact management and state the reasons as to why you wish to be excluded. Before you self-exclude, withdraw all the funds from your account first, if you don’t, you won’t be able to withdraw it until the period has expired.
Security and Fairness
When it comes to the protection of your personal details, the usual security protocols such as SSL encryption apply. Anna Casino states that the random number generator (RNG) of the software is tested for fairness regularly but it does not state by which firms. The average payout percentage for all the instant-play games is 95%.
Key Take Aways
- Are the play-through restrictions attached to the bonus steep? No, it’s not. The bonus becomes cashable once you’ve completed the WR (40xb) attached to it.
- Is the withdrawal limit good? Yes. The maximum cash that could be withdrawn is €10,000 per day. Compare this withdrawal amount of ”Wicked Jackpots Casino” which has a maximum withdrawal limit of $3,000 per month.
In summary. The fact that Anna Casino has no player complaints against it, counts a lot in its favour. The casino proved that it’s a stable operator and that has the best interest of its players at heart. However, there’s a couple of areas where the operator can improve: add more games to its current portfolio, launch a tiered VIP program and beef up its promotional offers. Otherwise recommended.
Bonuses & Promotions
Apart from the sign on bonus, Anna Casino does not have many promotions on the go at the moment. It does reward regular depositors with free spins and various other cash prizes.
Banking at Anna
If you want to play at Anna Casino, you must deposit 10 credits. The maximum deposit that’s allowed per transaction is €5000. The daily withdrawal limit is €10,000 which is good.
Although the base currency is Euro, deposits made in other currencies will be converted to Euros at the current exchange rate. If you request a withdrawal that’s more than €2,300 you must provide the necessary verification documents. Your account will be investigated to ensure that you’re 18 years or older.
Withdrawals via e-wallets are normally cleared within 6 hours, maybe sooner. Debit and credit cards can take up to 1 to 2 business days and wire transfer the same.
I must admit the game library of cyber casinos has comes a long way. Five years ago, not only did most operators have a limited game selection, but the graphics and animations that featured in them were way below par. Today, especially with the advent of new technology gaming providers now provide cutting edge games awash with state-of-the-art graphics.
As an avid player, I’m a self-confessed NetEnt fan. I’m not surprised in the least that this software provider knocked Microgaming of its pedestal. Many regard Net Entertainment as the best gaming software developer in the business.
Visit any online casino that runs on the NetEnt platform, you’ll immediately note that it’s the NetEnt games that virtually covers the entire home page. Anna Casino is certainly no exception to this rule. With more than 170 games in its store, you can pick and choose the very best NetEnt and Play’N Go casino games.
My favourite NetEnt games are Gonzo’s Quest, Blood Suckers, Aliens, Jack and the Beanstalk and Jack Hammer 2. Although the graphics in the Play N’ Go games are not as vibrant as that of the NetEnt games, Go Bananas and Leprechaun Goes Egypt are right up there too.
If you’re a table game connoisseur you can try your luck at Single Deck and Double Exposure Blackjack, Baccarat Series, Texas Hold’ Em series, American and French Roulette and many other popular titles. If you’re looking for other games to play, click on the ‘More Games‘ tab. You’ll see that the operator offers video poker games like 1 Hand Jacks or Better, 1 Hand All American, Pai Gow Poker and Jacks or Better.[addtoany]
Estonia, France, Spain, United Kingdom, United States
Net Entertainment and Play n Go
US$, CAD, AU$, Euro, GBP, ZAR, DKK, NOK, NZD, and SEK
English, Finnish, Norwegian and Swedish
Email: [email protected] or online form
Live Chat (not available on weekends)
What's Hot & What's Not
- Instant-play NetEnt and Play' N Go games
- Fast withdrawals
- Live chat not available during weekends
- Charges 2.5% fee on deposits less than €100
- Low RTP on some of the games