Interview with David Marven of Bovada

Author: Otto
Last Updated: September 4, 2014
David Marven, Casino Manager of Bovada
David Marven of Bovada

David is the captain that steady’s the ship at Bovada Casino. He gives us a glimpse as to what goes on behind the scenes at Bovada. Thanks David

What makes Bovada Casino so unique?

Bovada is truly the ultimate one-stop-shop for online gaming, offering players a fully loaded casino that includes all of the most popular casino games, along with a wide selection of exclusive Slot games that can be played with just a simple click of a button.

Bovada also features a full sportsbook and racebook that allows players to bet on almost every sport imaginable. Bovada also has one of the most popular online poker rooms out there, making poker action available for players 24 hours a day. It doesn’t end there. With impressive welcome bonuses and a ton of exciting promotions offering great value and massive prizes, players are sure to be satisfied.

How long has Bovada been online now and where do most of its players currently come from? Which countries can access Bovada? 

Bovada has been online for just over a year now, however the management team behind the brand has been involved in the online gaming industry for over 15 years. This experience has allowed us to understand what players want and to always offer top-of-the-line games and promotions. We currently offer our services to American players only, but we’re looking to expand into new countries in the future.

Which software provider powers Bovada's gaming platform? How many casino games do you currently offer and how would you describe the game graphics and animation quality of the software?

Bovada Casino offers over 160 games from various providers. We have all the RTG favorites, exclusive games from Genesis and the best 3D Slots selection out there that includes over 30 Betsoft games. Our software is truly state-of-the-art and the games are extremely easy to browse through and access thanks to our personalized casino lobby, which clearly displays all five game categories and allows players to set any number of games as their favorites, making them instantly accessible upon sign in. There is also a search field for those looking for a specific game.

 

Which promotions are the most popular among players? Do you inform regular players of new promotional offers?

Obviously our $3,000 Casino Welcome Bonus is very popular amongst Bovada newcomers, but we also have tons of great new promotions going on at all times.

Bovada Casino Benefits is our loyalty program and allows players to earn rewards based on their play, regardless of whether they win or lose.

*This program also offers players weekly 100% Match Bonuses for them to explore all the games we have to offer.

*Another very popular promotion that many of our Blackjack players love is our Blackjack Sundays offer.

*Players receive a $21 Cash Bonus for every Blackjack they hit on Sunday and also get a chance to win.

We see that Bovada offers first-time players a Casino Welcome Bonus of up to $3,000. What is the minimum deposit amount to qualify for this bonus? Can you give us an example of the wagering requirements that come with this bonus and tell us which games ca

Our welcome bonus is available to anyone and there is no minimum deposit required in order to qualify! We offer a total of eight match bonuses that players can use at any time, once they've joined Bovada.

The welcome bonus consists of four 100% match bonuses up to $500 each to play any of our Slots and four 100% match bonuses up to $250 each to play other casino games like Blackjack or Tri-Card poker to name a few. In total, the player can benefit from up to $3,000 in bonus chips to explore all that the casino has to offer. The beauty of this welcome package is that the bonus amount can also be withdrawn once the rollover requirement has been met.

The wagering requirement for Slots bonuses works as follows: If you make a chip purchase of $100, you will receive $100 in bonus chips, giving you a total of $200 in casino chips to play Slots. You'll be able to cash-out the chip purchase, bonus amount and your winnings after having wagered a total of $5,000.

The wagering requirement for match bonuses on other casino games works as follows: purchase $100 in chips and you will again receive $100 in bonus chips, offering you a total of $200 in casino chips to play with. You will be able to cash out the chip purchase, bonus amount and your winnings after having wagered $8,000.

Does Bovada reward its loyal players? If so, how does its loyalty program work?

Absolutely. We obviously want to offer the best to our new players but we definitely don’t forget about our loyal long-time players either, which is why we offer them exciting (and rewarding) promos all year round.

We also have Bovada Casino Benefits, our loyalty program which offers Bovada players two weekly 100% Match Bonuses along with a chance to earn rewards (casino points) based on play.

Every $10 wagered on Blackjack awards our players one casino point, every $10 wagered on other Table Games gets them 2 casino points and every $10 wagered on Slot games gets them 3 casino points. These points are converted into free casino chips (with no wagering requirement!) at a rate of $1 for every 100 points earned and the point conversion takes place every second Friday.

Safeguarding a player's personal information is of paramount importance. Which security features does Bovada have in place that protect a player's personal and financial information?

Keeping player information secure and protected is one of Bovada’s most important priorities. We use state of the art encryption for every transaction that is processed and have set up multiple firewalls to prevent hacking.

Our internal policies are all designed with players’ security in mind so that every withdrawal request is extensively reviewed to ensure that the funds are sent directly to the actual player. All financial information is kept secure with only high-level Bovada personnel having access to it when required. Furthermore, access to player information is very closely monitored by our security team.

Which deposit and withdrawal options are available to players from the United States? What are the minimum and maximum amounts that can be withdrawn and how long do these transactions normally take to process? 

Players can make deposits at Bovada using a variety of different deposit methods such as credit card and money transfers; however, it’s always best to check with our Customer Service Team as to what methods are available for you specifically.

Payouts are usually processed via Check by Courier, Money Transfer or Bank Wire, but these methods may vary depending on location. Once again, it is best to check with our Customer Service Team as to what methods are currently available. Payouts usually take on average 5-10 business days and Bovada offers all its players their first payout of the month free of any fees. Payouts have a minimum amount of only $20. 

Which games are popular with players?

Blackjack is extremely popular among our players and what’s great is that we offer up nine variations of this classic casino game. Obviously Slots are also very much in demand and among these; our exclusive Slot games and 3D Slots are definitely the most popular.

If a player were to have a dispute with Bovada, which procedures should they follow?

Customer satisfaction is our number one priority. Should a problem, question or concern regarding any of our services arise, Bovada Customer Service is available 24/7 to help solve any issue. Players can call our customer service number toll-free, at any hour of the day, 365 days a year. Our experienced team will always go the extra mile to ensure that player concerns are properly addressed. Our senior agents and managers are available at any time of day or night to handle the more sensitive issues so that all problems are resolved as quickly and as positively as possible.

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