Casino Cruise Review

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  • Credibility
  • Bonus & Wagering
  • Payout Percentage
  • Customer Support
  • Licensing
Overall Rating : (3.4/5)
Welcome Bonus
Deposit Bonus125% -> $€£1000
Free Spins100 Spins
Wagering Requirements : 40xb
Bonus CashableYes
Min Deposit20

”Casino Cruise is a first-class operator that offers all the amenities under one roof: fast payouts, cash back on losses and one-of-a-kind promotions”.

With its sunny demeanour Casino Cruise looks like a very promising operator. It is owned and managed by EveryMatrix Limited and carries a Class 1 Maltese license. The casino has been online since mid September 2014 and powered by a truckload of top-notch software providers. Strictly speaking it’s hot off the press. 

Normally we wait a year before we start promoting a new operator. Why? During this period the operator can establish a proven track record or it can be blacklisted due to unethical behaviour. You’re most probably thinking you’re contradicting yourself mate? Maybe so, the reason why we decided to promote this outfit is because of transparency. I’ll discuss this more in detail in a bit. 

One can clearly see that the owners of Casino Cruise paid the designer of the website a pretty penny. In itself it indicates that they are serious about their business and that they value their players. Although the site sports a Mediterranean theme, it’s not a unique concept since it’s similar to that of Long Harbour Casino

As a player what can you expect? To begin with the operator’s gaming suite is powered by Microgaming, Net Entertainment, Play’n Go, NYX Interactive and VIVO Gaming. Truth be told these software providers need little introduction. With more than 600 games in its stable it’s a players haven (pun intended). The game variety is made up of slot machines (majority), table games, video poker, 7-figure progressive jackpots, a live casino and specialty games (bingo, keno and scratch cards). The Instant Play software is convenient since it the games can be played in your browser. No download is necessary.

Deposit Bonus and Wagering Requirements

To entice you to try out its games, Casino Cruise throws in a lucrative deposit bonus up to $1,000 plus 100 free spins on Starburst. Hooked yet? The bonus is strung out over 4 deposits: 1. The first deposit bonus is 100% up to $200 plus 100 free spins. The free spins are only available the day after the first deposit, at 12:00 GMT the following day. Players will receive them within 5 consecutive days.The second is a 50% match bonus up to $200, the third and fourth a 25% bonus up to $300. Note, the bonus is available only to first time players.

The bonus terms and conditions stipulate that the bonus must be turned over 40 times. I can’t say that this is steep since it reflects the industry standard nowadays. So how do you go about it? If you deposit $100, your initial deposit will be doubled since it’s a 100% match bonus. You can now play with $200. In line with the operator’s fair gaming policy you must roll over 40x$100=$4,000 before a withdrawal is allowed. The bonus only becomes cashable once you’ve completed the wagering requirements attached to it.

*All slot machines and other games count 100% towards the weighting of the wagering requirements. Classic slots contribute 75%, Table games and live dealer games 25%, blackjack and video poker 10%, Classic Blackjack Gold and All Aces Poker 2%.

*The deposit bonus cannot be used to play the following slot machines: Blood Suckers, Kings of Chicago, Devil’s Delight™, Mega Joker, The wish Master, Champion of the Track, Robin Hood, Scrooge and Jackpot 6000.

Transparency

We’ve decided to use this metric when rating an online casino since our aim is to make the industry safer and more transparent. Incidentally it also ties in with credibility. In this department Casino Cruise excels. I might point out it’s also the very first operator to list its owners. In our books this deserves all round applause. I firmly believe that if the industry is more transparent less player shaving will occur.

In line with the above; I did a quick search on Casino Cruise and this page at Askgamblers.com came up. I see that the operator has a player complaint against it, to be honest this has me concerned. Hopefully the complaint will soon be resolved in an amicable manner. It turns out that the player is a problem gambler.

*We’ve removed the CJB (Court Jester Badge) since the manager at Casino Cruise gave us a valid explanation as to why the player’s winnings were not paid out. Read his explanation regarding the matter below.

”Hi Otto,

Below is our official reply. Basically, we are all licensees of EM – once a player has a gambling problem at any EM casino they can’t lose or win money at any of the licensees – so if the player loses their money we give it back and if they win money we give back the deposit – in fact EM does.

Now EM know that we must implement a better system so that a players doesn’t need to even start playing if they are already blocked at another EM casino and this they are doing now – it should hopefully be sorted soon – I will ask them in London at ICE to sort this out ASAP.”

 

”Dear Daniella,

We truly appreciate your frustration from the fact that you believe that your winnings were unjustifiably taken away from you. However, we are afraid that we have no other recourse due to regulatory issues. As you know, CasinoCruise provides its online gambling products and services under the aegis of a Maltese online gambling license, and as such it is required to closely follow the Maltese applicable legislation, as well as the regulator’s policies.

These forbid us from paying winnings to a person that has self-excluded himself / herself from the ability to receive online products and services with other online gambling websites operating under the same online gambling license, as paying such winnings to the self-excluded person beats the purpose of self-exclusion and could only increase the danger and damage caused to this person. Indeed, to that effect, had you lost money with CasinoCruise.com, such losses would not have been maintained, and you would have received back all of your deposit – in the same manner as in the current case.

We acknowledge the need to ensure that any self-exclusion received from any person by any online gambling website, should be immediately be communicated to, and followed by, all other online gambling websites operating under the same online gambling license; we assure you that work is already in progress to remove any issues with such process, to ensure a safe and enjoyable gambling environment and prevent any person who wishes to self-exclude himself / herself from being allowed to wager with all other online gambling websites operating under the same online gambling license.

We hope this explanation clarifies the matter, but do feel free to contact us if you have any question in the above mentioned matter.”

Security

Rest assured that your personal details are protected by SSL (Secure Socket Software) and will not be sold or disclosed to any third party.

Customer Support

You can contact the staff through email, telephone (call back option available) or live chat. When you click on the anchor, the live chat page opens up. I like the icon since it further compliments the operator’s overall theme. The FAQs answers the basic questions about the site, please go through it before you deposit.

Responsible Gambling

Since Casino Cruise is licensed by the Lotteries and Gaming Authority of Malta this jurisdiction compels it to have a responsible gaming policy in place. You must be 18 years or older to wager at the site. The operator offers a self-exclusion option, deposit and session limits. If you’re a problem gambler it lists sites such as GamCare, Gamblers Anonymous and Gambling Therapy which offers free counseling.

In summary. From the onset Casino Cruise has been making some serious waves. With its quality game arsenal, lucrative bonus scheme and rewards system I firmly believe that it has the goods to go the distance. Because of the pending player complaints against it at Askgamblers, it somewhat tarnishes an otherwise sterling reputation. Recommended.

Bonuses & Promotions

Rewards System

Regular depositors will receive 1 point for every $10 wagered. If you’ve accrued 100 points you can exchange it for $1. 

VIP Program

The program is divided into 4 tiers. Starting with Sailor, Lieutenant, General and Admiral. As you work your way up the VIP ladder so will your perks (faster withdrawals, cash prizes, exclusive bonuses etc.) increase.

Second Deposit Bonus

50% up to $200. Terms and conditions apply. 

The site will also keep you posted on its latest promotional offers, newest game releases and forthcoming attractions. Don’t forget to check your Inbox or spam folder regularly.

Banking at Casino Cruise

Suffice it to say Casino Cruise offers a load of deposit options. You can fund your account by using an e-wallet (Neteller, Skrill), credit or debit cards (MasterCard, Maestro), Visa, Visa Electron, iDeal, Instadebit, Trustly, Bank Wire, Przelewy24, Toditocash, Trustpay, Entropay, dotpay, Lobanet, Switch and many more.

Withdrawal Methods

Bank Wire, CartaSi, Dankort, Diners Club International, EC-ELV, Eco Payz, eNETS, Entropay, Euro6000, InstaDebit, Laser, Moneta.ru, Neteller, Postepay, Skrill, Visa Debit, Visa Electron and WebMoney.

Withdrawals via e-wallets will be processed within 24 hours, credit and debit cards up to 5 business days and bank transfers 2 to 5 days. 

The maximum deposit amount is $5,000 per day, the minimum withdrawal limit is $20 and the max. daily withdrawal limit is $10,000. If you request a withdrawal of more than $2,300 verification documents must be provided. 

Currencies Accepted

British Pound, Euro, US Dollars, Canadian dollar, Swedish Krona, Norwegian krone, South African Rand, South Korean Won, Israeli new shekels, Peruvian nuevos soles, Russian roubles, Romanian lei, Polish zlotys.

Casino Games

With a virtual game library of more than 600 games it’s difficult to fault Casino Cruise in this department. The majority of the games are slots machines which include old time classics, two, three and five reel varieties. Simply click on the ”Games” tab in the top left-hand corner of the site. Each game is categorized. Just for good measure the ”Captain” even throws in his recommended games. Be sure to check them out.

I’m a big fan of the NetEnt 3D slots since they’re flushed with bonus rounds, exquisite graphics and customization options. Plus they offer regular payouts during the main and bonus games. My favourite NetEnt slots are Gonzo’s Quest, Aliens, Blood Suckers and Jack Hammer 1 and 2.

Fans of video poker and table games will not be disappointed. I enjoy playing video poker since there’s a certain amount of skill involved. 

Mobile Gaming

At this stage the operator does not offer a mobile casino. 

Live Casino

Adding a live casino to one’s repertoire seems to be the norm. As a player you can play live baccarat, blackjack or roulette against the live dealers. They are stylish and professional to boot. The live games are interactive which is great since you can chat to the dealers and to fellow players if you like.

Fairness 

The operator states that its games are ”RNG Certified” and are tested for fairness regularly. I believe this to be true but it does not corroborate this by posting the findings of its audit report on its website. Presently the site boasts an average payout ratio of 95% for all its games. If you’re not sure how the RNG is calculated you can read our in-depth article on this topic here

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Casino Synopsis

Restricted Countries

France, Israel, Spain, United States

Supported Software

Microgaming, Net Entertainment, Nyx Interactive and Play n Go

Supported Currencies

US$, CAD, AU$, Euro, GBP, ZAR, DKK, NOK, and SEK

Supported Languages

English, Finnish, German, Norwegian and Swedish

Player Support

Email: [email protected]

Docs: [email protected]

Live Chat

Telephone

Austria: 00-43-720884256
Canada: 00-1-6475575087
Malta: 00-356-27780982
Australia: 00-61-384004643

What's Hot & What's Not

  • Fantastic game variety
  • Superb customer support
  • Lucrative free spins and bonus offers
  • Tiered VIP program
  • 7-figure progressive jackpots
  • Unresolved player complaint