Casino Dukes Review
- Bonus & Wagering
- Payout Percentage
- Customer Support
As anyone in the vibrant world of online gambling will tell you, good operators are a dime a dozen. Sporting a medieval theme, Casino Dukes has been servicing online punters since 2014.
When it first started out, there has been a few complaints about Casino Dukes at Casinomeister. The operator managed to iron out all the niggles and turned it into a brand of note.
Incidentally it’s licensed by the UKGC (United Kingdom Gambling Commission) and in Malta. Two very reputable jurisdictions for licensed operators. With more than 130 casino games in its portfolio, the operator can be accessed from mobile devices (Androids, iPhone, iPad and tablets), laptops and desktops. The vendors that power its suite of games are Genii and Saucify. Its impressive game library includes 3D slots machines, table games (blackjack, baccarat, craps and roulette), video poker, scratch cards and Keno. The casino does not offer a live casino nor sportsbook.
Deposit Bonus and Wagering Requirements
If you’re a new player and you want to try your luck at Casino Dukes’ virtual games, you can choose one of two match bonuses. The first bonus is 100% up to £250 and the second one is 20 free spins to play Age of Spartans (Code: FSDUKE). As the name implies, Age of Spartans is a high-resolution slots machine based on the mighty Spartans of ancient times. The game is flushed with eye-catching graphics, bonus rounds, scatters, multipliers and wilds.
Once you have accepted the first bonus, it must be turned over 40 times before a cash out is permitted. To qualify for a bonus a single deposit of £20 would suffice. The bonus can be used to play slots, keno, scratch cards, roulette (50%), three card poker (50%), baccarat (25%), video poker (10%) and blackjack (5%). Games contribute differently towards the weighting of the play-through. All slots and keno games count 100%.
How does the WR work? Peter deposits £50, because it’s a match bonus of 100%, he receives another £50. He can now play with £100 and decides to play slots only. But, the terms of the bonus state that he must stake at least 40x£50=£2,000 before he can withdraw any winnings.
Additional Bonus Terms
- The maximum withdrawal amount from a bonus is £100.
- After a deposit has been made, the bonus code must be claimed within 2 minutes.
- Bonuses have no withdrawal limits.
- The max. bet amount per spin is £8 and 50p per line.
More often than not an operator’s success is determined by the way it treats its players the moment they step through its virtual door. Suffice it to say support at Casino Dukes is satisfactory and can be contacted 24/7 through email, telephone (free for UK customers) or live chat. When you contact support please state the nature of your query and player ID. Support normally respond to email queries within a few hours.
The operator arms you with the necessary tools like daily loss and session limits plus a self-barring option. Strictly speaking, you get to decide how much you want to wager and for how long. If you gambled beyond your financial means and need to self-exclude; contact support and state the period you wished to be barred from the casino. If you need help with your gambling addiction, you contact organizations like Gambleaware, Gamblers anonymous and GamCare-it’s free of charge.
Security and Fairness
To ensure that your private details is not compromised, Casino Dukes uses SSL (Secure Socket Layer) software powered by RapidSSL. This type of technology converts ordinary text into ‘garbled’ text. As such it makes it incomprehensible to hackers.
The RNG of the Genii and Saucify vendors are tested frequently by iTech Labs for safety. The current payout ratio for all the games are 95%. Some virtual games are less volatile than others. The audit report is not displayed for perusal at the website of the casino.
In summary. With its unique software interface, quality support and rewards system it’s worth the effort to give Casino Dukes a shot. The bonuses are great and the play-through attached to them are not too shabby. Just a pity it does not offer any progressive jackpots and has a low weekly withdrawal limit (£1,000) to non-VIP players. Otherwise recommended.
Bonuses & Promotions
By way of promotions, other than the sign on bonus to new players, Casino Dukes offers a tiered VIP program and casino tournaments.
The VIP program is based on ‘The More You Play The More We Pay’ policy. It starts of with Squire, Knight, Baron, Lord and ends with Royalty. As you climb your way up the VIP ladder, the more benefits you’ll receive. Goodies come in the form of birthday gifts like free spins, comps that can be exchanged for cash, faster and higher withdrawal amounts and your own dedicated VIP manager. The only downside is that the VIP program is by invitation only.
Banking at Casino Dukes
To play at the casino you must deposit £20 or more. The minimum amount that can be withdrawn is £100. To be honest this is a bit steep and not suitable to low value players.
The maximum weekly amount that can be withdrawn from the casino is £1,000. I might add VIP players can withdraw more than this.
Withdrawal requests via e-wallets will be cleared within 12 hours, credit and debit cards up to 3 business days, cheque by courier up to 21 days and bank transfer 5 to 7 business days.
The software of the casino is instant-play, a downloadable version is available too. It’s compatible with various mobile devices, laptops and Mac.
The pick of the crop are the Saucify games, sounds saucy doesn’t it? Jokes aside, they come in all shapes and sizes and I might add: fit for royalty. If you enjoy playing slots than I highly recommend Age of Spartans, Elementium, City of Gold, Legends of Greece, Big Game and Cosmopolitan. Each game comes with its own bonus rounds (free spins galore), scatters, wilds and even multipliers. If you can ‘unlock’ the bonus round expect a handsome payout.
It’s refreshing to see a nice variety of blackjack, baccarat, poker and roulette games. Each table game version comes with its own dealer, and if 21 is your game then welcome on board. The graphics and animations that feature in the games are crisp and clean as a whistle.
Video poker is a semi-skilled game. In order to play the game you must understand the basic hand rankings as well as the odds of each hand. Each game comes with its own coin denomination. I’m happy to see that Double Double Bonus Poker, Jacks or Better and Double Bonus Poker grace the menu. As a matter of fact video poker is the only game where the odds predominantly favours the player.
The website of the casino is mobile friendly. If you’re on the go you can play your favourite slots or table game right from your smart phone.[addtoany]
Bangladesh, Belarus, Bulgaria, Denmark, Egypt, Estonia, France, Germany, Hungary, Israel, Italy, Indonesia, Japan, Latvia, Lithuania, Macedonia, Malaysia, Mexico, Nigeria, Netherlands, Pakistan, Portugal, Romania, Russia, South Africa, Spain, USA
Genii and Saucify
US$ and Euro
Phone: 0808 238 9827
Fax: 0800 652 5104
What's Hot & What's Not
- SSL encrypted software
- 130+ instant play and download games
- Mobile and Mac compatible
- RNG tested for fairness by iTech Labs
- Limited table game selection
- Few complaints at Casinomeister
- No progressive jackpots
- Low withdrawal limit of £1000 per week