Interview with Christian Catlin of Casino Room

Author: Otto
Last Updated: September 4, 2014
Christian Catlin, Affiliate Manager of Casino Room
Christian Catlin of Casino Room

I had just relocated from the US where I had been living for the past 17 years. As luck would have it I was looking to change industries and the online Poker and Casino business had always interested me. So when I found out CasinoRoom was looking for a new affiliate manager I jumped at the ”chance”.

What makes Casino Room stand out from its competition?

What makes us really stand out is our concept of Mission, Friends, Rewards.
What is “Missions, Friends, Rewards”? Put simply your game at Casino Room doesn't start when you open a game, it starts from the moment you sign up.

With Casino Room you will receive Missions, Friends, and Rewards just for playing casino, so why play anywhere else? We think you should get more than a simple win for you spin, so for every spin you make you'll get Experience Points (XPs) and they’re, as will discover, are part of an even bigger picture!

The majority of our players come for the Scandinavian countries and the amount of players are pretty evenly split. On an average day we have about 1000 players on the site.

How many casino games does it currently offer? Which software providers does it use and what makes them so unique?

We currently offer over 300 different games everything from Video slots, Black Jack to live Casino. Our game providers are NetEnt, Sheriff, NYX, MicroGaming and Evolution Gaming. All the different providers games have a different look and feel, I personally like NetEnt’s games as they seem to have great graphics and fun bonus rounds.

Is the software of the casino audited regularly and by which firm/s? In which jurisdiction is Casino Room licensed? Is it a white listed jurisdiction and why would you say so?

 CasinoRoom is licensed in both Malta and Curacao.

Tell us more about the site's promotional offers to new and regular players? Does it offer a VIP program/comp points, how does it work?

Once again I must refer back to our Mission, Friends, Rewards. As a new player you get as a welcome bonus 100% up to $300 plus 120 Free Spins on Startburst. Our team also sends out weekly bonues to our players by mail and SMS. The offers vary and are usually centered around our new games.

Which security features does Casino Room use to protect a player's personal information?

We protect our players by encrypting the personal information, we obviously do not sell or spread the information to anyone. On a company level there are very few people whom have access to the customers personal info. 

Live Casinos have become very popular, please tell us more about the site's live casino?

Our live Casino is driven by both NetEnt and Evolution gaming. I think players really like the live games as you almost have the feel of being in a live Casino in the comfort of our own home.

Name four games that are very popular with players? Which customization features do they offer and how would you describe their game graphics?

Our top games at the moment are : Gonzo’s Quest, Star Burst, Blood Suckers and the new NetEnt game Secret of the Stones. I think there popularity is that they pay out really well plus that the bonus games are done really well and add that extra level of excitement.

What was the biggest payout Casino Room paid out recently and on which game was it?

Our last biggest payout was on the slot South Park, the Norwegian player started with 10 free spins and ended up with €40,000.

How many progressive jackpots does Casino Room currently offer? Are progressive games included in the daily/weekly withdrawal limit? If so, how would a progressive win of $200,000 be paid out?

We have over 70 progressive jackpot games. When a player makes a withdrawal we have a few limits : €10K weekly with bank transfer, €10K weekly with Credit Cards and €30K with E wallets. We do give our big winners flexibility and can increase the limits so we can send out max possible amounts in partial payments.

Deposit and withdrawal options that are popular with players? The daily/weekly withdrawal limit? How long does it normally take before a withdrawal is cleared? Which verification documents are needed?

The weekly withdrawal limit is €10K via Credit Cards and €30K with E-wallets. Popular banking options are credit cards and e-wallets like Skrill and Neteller. Withdrawals take 48 hours up to 7 business days but can be processed sooner. Players must ensure that they have a copy of their passport or ID book as well as a utility bill and bank statement not older than 3 months.

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