Interview with Patryk of e-Casino

Author: Otto
Last Updated: September 4, 2014
Patryk, Casino Manager of e-Casino
Patryk of e-Casino

Patryk the casino manager at e-Casino gives us an exclusive interview. He sheds some light on the casino’s various games, promotions, live casino and customer support. Thanks Patryk.

What makes e-Casino so unique?

Unique atmosphere, profesional support, fast payouts, freespins, exceptional bonuses, and very many game providers, it makes so very special, that as you have come to us you do not want change the casino for any other.

How long has the internet casino been in operation? Where is it licensed and is this jurisdiction a whitelisted jurisdiction? Why would you say so?

We are a new casino, which has been successfully operating on the market for years. We are a white-label casino powered by AliQuantum Platform operated under the following licence regulated by LGA, the Lotteries and Gaming Authority of Malta: LGA/CL1/225/2005 (Class 1 Licence), LGA/CL4/225/2005 (Class 4 Licence ).

From which countries does most of e-Casino's players come from? Which promotional offers does the casino offer to new and regular players?

Most players come from Poland. With us it is very simple. We have two bonuses:  100% Welcome Bonus and Loyalty 35% bonus up to 4000 € per month!

Does it have a VIP Program and how does it work?

Yes we have. If you have already made ​​your first deposit, you can receive a 25% loyalty bonus on the next deposit. By paying a minimum of £/€40 you can get loyalty bonus worth 25%. For each deposit you can receive up to 200 £/€ and no more than £/€ 4,000 per month.

Which softwares does e-Casino use? Any particular reason for so many software providers? Which customization features do they offer? Which casino games are popular with players?

We use: Microgaming, NetEnt, Sheriff Gaming, IGT, NextGen, Casino Technology, COZY, and many more. We use so many software because we want to fit to each player.

We make sometimes special promotions with Free Spins on some games for new and current players to be able to test our new games or have a chance to enjoy themselves. As for the most popular games is that there are so many that it's hard to say but for sure they will: Immortal Romance, Starburst, Loaded.

Which security software does e-Casino use to protect a player's private information?

All possible safeguards that are now on the market. I do not want to exchange all protections because we hard try to ensure that our players felt in our casino safe and secure and bragging what software we use and the way in which the protection is not the best solution.

Are progressive jackpots included in the withdrawal limit? If yes, how will a player be paid progressive jackpot winnings?

We don’t have jackpot games yet but we are working on it.

Which deposit and withdrawal options are popular with players? What is the minimum and maximum deposit amounts? The maximum withdrawal limit?

The most popular withdrawal options: Credit Card, Moneybookers, Neteller and Ukash. Minimum deposit amount is 5€ and max is 10000€. The winning limit for each user a week (Monday 00.00 hours till Sunday 24.00 hours Central European Time) is EUR 10,000/GBP 10,000.

To make a withdrawal from ours casino player need to send us a digital copy of following documents: Driver’s license, ID or Passport plus a copy of a recent Utility Bill showing his address. To identify player as the legitimate owner of the account player need also send us a bank statement of the account player withdrawing into clearly showing the account number together with player name & address.

Tell us more about your mobile and Live Casinos?

For even more variety we add to our casino a possibility to play on mobile devices and Live Casino where you can feel as if you were in Las Vegas and play with real players and croupiers.

How can players contact customer support?

Players can contact us by e-mail, phone and a live chat facility will follow soon. Responses are dependent on support are demand what was involved, but usually they are instant and not more than 24 hours. As I wrote earlier chat will visit the casino soon because we want to have the best possible contact with our players.

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