Interview with Djordje Sokanovic of Energy Casino

Author: Otto
Last Updated: September 4, 2014
Djordje Sokanovic, Affiliate Manager of Energy Casino
Djordje Sokanovic of Energy Casino

It all started with online poker. Because of my love and passion for the game, I changed my IT career for I-gaming. Started as Customer support agent cause I was curios how it is on the other “side” , and that was a great chance to learn and to take a step in Online gaming industry.

What sets Energy Casino apart from its competition?

Energy Casino stands out from the competitors, because of games we provide to our customers. Novomatic games are well known from land based casinos, and there are not many sites who have them. This is one of our strongest advantages, the people behind Energy Casino...

Which software provider does Energy Casino use and how many games does it currently offer? What's the biggest payout it paid out recently and on which game/s was it? Which customization features are available in the games?

As I mentioned before, we provide Novomatic games, which are known for juicy payouts. At the moment, we offer 53 games. Most of them are slots. Table games and video poker are there as well. The biggest payout to date was almost 23,000 Euros and the game was Roaring Forties. Games have gamble option, free spins, bonus rounds and so on.

Security is tantamount, which security features does the site employ?

To obtain a licence from the LGA (EU - Malta), the casino must go through many rigorous controls. It means that security must be tip top. We use advanced data encryption techniques, SSL encryption algorithms and clients funds is held on a separate trust account. 

Tell us more about Energy Casino's promotional offers? Do you have a max. bet rule attached to the deposit bonus? Can you describe the wagering requirements attached to the deposit bonus?

We offer a really nice first deposit bonus, 100% up to 250€ as well as reload bonus 50% up to 300€ . Customers can choose if they want bonus or not. Regarding max bet rule, you are not permitted to place bets which are 25% or more of your total balance. In order to redeem your bonus, you must wager the deposit and bonus 50 times. Games that count towards the clearing of the requirements are all slot games. 

How does the casino's VIP program work?

We appreciate our loyal players, and we know how to do it. Each time you play, you earn player points. This points can be exchanged for cash or something cool from our EnergyShop. Our most loyal customers will be rewarded with invitation for VIP club. It means exclusive promotions, 5 stars treatment, faster withdrawals and special events...

Are progressive games on the menu? How many, can please list them?

At the moment we offer 7 games with progressive jackpots. Games offered are Jolly Fruits, King's Treasure, Deuces Wild, Joker Wild, Fruits & Sevens, Golden Sevens and Jacks or better.

Which deposit and withdrawal options are popular with players? How long does it normally take before a withdrawal is cleared? Which verification documents are needed?

Payment options varies from country to country, but most popular are credit cards and e-wallets. Withdrawals normally take less than 24 hours. Regarding documents, it depends from account to account since every is unique, but usually it is ID and proof of address.

What are the common mistakes players normally make and what advice would you give to new players?

Most common mistakes are wrong digits when depositing and withdrawing, and that's something we all do when playing online, sooner or later :)

There is still a lot of players who play offline and I advise them to play on the Internet because of additional benefits such better payouts, bonuses. And of course, to play at safe sites like Energy Casino.

Tell us more about Energy Casino's responsible gambling program?

We want our players to enjoy their play and have fun but we are aware that gambling can be addictive and affect peoples lives negatively if not played responsible. We care about players and that's why we have various measures to gamble in a responsible manner. You can set limits on deposits, wagers and losses, as well as on session time. Player can also self-exclude themselves for a certain period to indefinite. Also, we provide other information on our site with tips, links and a FAQs.

In the event of a player dispute which procedures must the player follow?

We will always do our best to satisfy our customers needs. In case a customer is not satisfied with something, they can escalate complaint to Lotteries and Gambling Authority of Malta.

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