Interview with Elaine Gardiner of Euro Slots

Author: Otto
Last Updated: September 4, 2014
Elaine Gardiner, Affiliate Manager of Euro Slots
Elaine Gardiner of Euro Slots

Hi, I’m Elaine and I’m originally from Scotland. In 2008 I spent a year living in Spain and while I was there I came to Malta with a friend for a few months on holiday. I fell in love with the Island and decided I wanted to live here so I never left. I became intrigued by the Igaming industry a position came up for an affiliate executive, I applied and got the job.I love every minute of it.

What makes Euro Slots Casino so unique?

EuroSlots is owned by established company Cherry, which has been going strong for over 50 years in gaming experience. We have gained experience as customers, employees and owners in the online gaming world over the past decade and EuroSlos was born.

One of the most important things for EuroSlots was to deliver a safe, secure but yet a fun gaming experience. We have also tried to make everything as easy as possible for the player. From the moment when you register an account, to deposit or withdraw money, find the games and everything in between.

How many active players does the internet casino currently have? Where do most of them come from and which countries are not allowed to wager at the site?

Our active player base is growing day by day as we continue to market our brand heavily. Our core market so far is the Scandinavian market; however we have just obtained a license in Schleswig-Holstein where we will plan to expand our business.

Is Euro Slots certified by a credible third party institution/s? Is it listed in a whitelisted jurisdiction and what makes a whitelisted jurisdiction unique from other jurisdictions?

EuroSlots operate under licences issued and regulated by Malta’s Lotteries and Gaming Authority (LGA).
As we mentioned earlier, we have also obtained the license in Schleswig-Holstein.

Which security features does Euro Slots use to protect a client's private and financial information?

EuroSlots adheres to the Malta Data Protection Act Cap. 440 in order to assure that our customer’s personal data is at all times:
Processed in accordance with the rights of the customer concerned
Processed fairly and lawfully
Obtained only for a specific and lawful purpose
Adequate, relevant and not excessive to its purpose
Kept in a secure manner
Encryption
After logging in all information sent to and from the EuroSlots our site is encrypted using 256-bit Secure Socket Layer (SSL) technology. The SSL certificate used is issued and verified by VeriSign.

How many casino games does the site offer its customers and which software providers does it use? Can you list the various customization features available to players in the slots and table games? How would you describe the graphics and animations?

We currently offer close to 350 games from both Net Entertainment and Microgaming. Our players can find more than 25 jackpot games, including favourites such as Mega Fortune, Hall of Gods, Arabian Nights, The Dark Knight and Mega Moolah.
We are currently working on enhancing the gaming experience to deliver more customizable features such as detailed information about each and every game for new players, triggering bonuses in real time and much more.

Which games are popular with players? What's the biggest payout Euro Slots Casino paid out recently and on which game/s was it?

Our most popular games are Starburst, Jackpot 6000, Immortal Romance and the big jackpot games. The most memorable payout was a Norwegian player who went on a roll and won close to €35 000 on Jackpot 6000 in less than an hour. We also had a player who managed to turn his 5 free spins in the slot machine Muse, into well over €10 000.

To retain its customers which promotional offers does Euro Slots currently offer? Does the site have a VIP program? How does the comp points system work?

We have five different VIP levels on EuroSlots. The higher VIP level you are, the higher bonuses you will get. Everyone starts from a normal level and the highest VIP level is the Platinum one.

We offer a monthly bonus the first 7 days of the month which can be up to 50% up to €500 with 0 (!) wagering requirement.
On top of this we also offer spot promotions with free spins throughout the month, not only when we release a new game.

We are also running competitions where players interact with us and we award them with various prizes. Anything from an iPad to all expenses paid holiday.

Can you describe the wagering requirements attached to the deposit bonus? Is it cashable/sticky? Which games contribute towards the clearing of the wagering requirements?

The welcome bonus is cashable and it’s tied to a wagering requirement of 40x. Our spot promotions are usually also tied to a 40x wagering requirement.

Worth mentioning is that our monthly bonus differ from the other bonuses; the wagering requirement starts from 30x and goes down all the way to 0x. (Depending on your VIP level).

All slots contribute with 100% towards the wagering requirement. Table games and Video poker contribute with 10%. All remaining games contribute with 100% (Scratch cards etc).

If a player has a dispute with Euro Slots which procedures must he/she follow?

If a player has any questions or concerns, please contact our 24/7 support which is available via live chat, e-mail or phone. We provide our customers with support in five different languages. (English, Swedish, Finnish, Norwegian and German)

Can you list the various deposit and withdrawal methods? What is the minimum deposit and weekly withdrawal amount? How long does it take before a withdrawal is cleared? Are progressive games included in the withdrawal amount?

We offer a wide range of deposit and withdrawal methods such as Fast Bank Transfer, Instant Banking, MasterCard, Skrill (Moneybookers), Visa Debit, Visa Electron. We also offer localized payment methods depending where you are from.
The minimum deposit amount is €20 and there is no limit on our withdrawals.

When you have selected your withdrawal method, the request is sent to our payments department, which then will process it. It usually takes a maximum of 72 hours for our payments department to process your withdrawal and confirm it.
If the customer is fully verified, the processing time of the withdrawal can take as little as an hour.

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