Interview with Christian Borg of Free Spin Casino

Author: Otto
Last Updated: June 10, 2015
Christian Borg, Casino Manager of Free Spin Casino
Christian Borg of Free Spin Casino

I’m Free Spin, Exclusive and Cherry Gold casino manager. I’ve started in the online gambling industry on the lower level in one of the biggest gaming companies and over the years climbed to be a casino manager. In my free time I enjoy fishing and sailing.

What's the main selling point of Free Spin Casino and how did the operator manage to stay ahead of the competition in a very competitive market place?

The main selling point of Free Spin Casino is our exceptional customer service. We try to make every player feel like a VIP by providing him with personalized promotions and 24/7 support by phone, chat and email. That’s why our retention rate is higher than market average what helps us stay ahead of our competition.

Tell us a bit more about the operator's promotional offers? How does it attract new players and retain existing ones? Is the welcome bonus sticky or cashable? What's the difference between the two? Give us a detailed explanation of the bonus play through and which games can be used to play it?

We usually offer our new players free spins to test our casino, when they feel like that’s the place where they want to play they can take advantage of our welcome bonus up to $2250. Our welcome bonus is cashable. Our welcome bonus has a play through of 30 times. Which means you have to bet the amount 30 times because you can withdraw the money, it can be used on slots, keno and scratch cards.

Name 3 games that are currently popular with players? How would you describe the game graphics and animations in these games? What's the biggest amount Free Spin Casino paid out recently and on which game was it?

Three of our most popular games is the new slot Lucha Libre and and two classics, Achilles and Aztecs Treasure. Lucha Libre is a 5 reels slot with 25 paylines, graphics are really exciting featuring colorful fighters from the Lucha Libre world, music and sounds effects ideally blend in with the Mexican fiesta atmosphere.

We regularly organize promotions offering 100 free spins and more on our most popular games.

Does Free Spin Casino offer a VIP program and Comps on selected games? Tell us more about it?

Yes, we have a VIP program in which the offer is personalized to the player. We might offer high match on deposits, bonuses or cashback on losses.

Our comp program is available to every player and is very easy to understand. We have 3 different categories of games. In the first category each $10 you spend equals 1 point. You can than turn com points into money.

What makes Curacao such an attractive jurisdiction for online casinos and why would you say so?

Curacao was one of the first countries to offer remote gaming licenses, it is politically stable and has a worldwide recognition.

Name three things you like and don't like about the online gambling industry?

As a casino manager what I like about online gambling industry is that it’s constantly changing and presenting new challenges and opportunities every day. The one thing I would change are low quality casinos ruining the reputation of the industry.

What's the most popular deposit methods used by U.S-based players? What's the daily withdrawal limit? How would a non-progressive win of $50,000 be paid out? In one lump sum or in instalments?

The most popular deposit method with USA players is credit card payment. It’s quick and easy way to deposit funds to your account. We have a withdrawal limit of $5,000 but in case of such a big win we would divide it into three to five instalments.

Tied in with the above. How long does it take to process a withdrawal? To speed up the withdrawal process which documents are needed? Are there any withdrawal fees involved?

We usually process withdrawal within 24 hours. If there is need to verify the Identity of the player it may take up to 72 hours, depending on how fast we receive all the necessary documents. There are no withdrawal fees and there is a $30 fee for bank transfer.

Does Free Spin Casino offer a 'Responsible Gambling' program? If yes, please explain to us how it works?

Yes we offer a responsible gambling program. Our players can set a gaming budget that they want to pay with and if they feel they have a gaming budget they can exclude themselves from our casinos.

If there's anything that we haven't covered in the interview and you'd like to add it please feel free to do so.

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