Gala Casino Review
- Bonus & Wagering
- Payout Percentage
- Customer Support
Progressive jackpot wins are paid out in installments and not in one lump sum.
As an established brand in the United Kingdom, Gala decided to brave the online gaming arena. At this stage it controls approximately 45 percent of the bingo brick-and-mortar market and is the third largest land-based casino business in the UK. The company boasts an annual turnover of £1.7 billion.
It goes without saying that brand recognition plays an integral role in Gala’s current future and success. Customers recognize, appreciate and trust Gala’s brand as a quality gaming provider. Gala has extended its reputation as a quality game provider to its online casino and uses Playtech, IGT and Cryptologic softwares.
The site boasts a game variety of 300 games which includes popular branded slots like The Incredible Hulk, King Kong, Elektra, Blade and Fantastic Four. It offers Hollywood titles like Gladiator, Rocky and the Pink Panther. In addition to its games it also offers a live casino where punters can play Baccarat, Blackjack and Roulette against live dealers. This exclusive branded live dealer games makes Gala Casino unique in more ways than one. You can also play live poker through its iPoker Network.
Match Bonus and Wagering Requirements
Gala Casino understands that a wide variety of games is not enough to retain its customers. It offers aggressive bonuses not only to attract new ones but to retain its current ones. First time players receive a deposit bonus of 100% up to £200. If you accept this bonus the deposit and the bonus must be staked 20 times before a withdrawal is permitted. To qualify for it you must deposit at least £10.
The operator also has its eye on high rollers. If you are a high roller and you deposit £1,000 the casino will throw in a bonus of £500. Now this is what we call value for money! The same terms and conditions that applies to the first deposit bonus applies here as well. Games that count 100% towards the completion of the deposit bonus are slots, Arcade and fixed odd games. Regular players can earn comp points too. For every £10 you wager you will receive 1 comp point in return, 100 comp points equals £1.
When it comes to responsible gambling Gala Casino adheres to the guidelines imposed by the Gibraltar Gambling Commission. Punters who have a proclivity to wager more than they intended to can self-exclude themselves from the casino for a certain period.
The site prides itself on its customer support. You can contact the it by e-mail, live chat and a UK toll-free number. During business hours you will receive a reply to your email within a couple of minutes to an hour. If you use the live chat support it normally takes a couple of minutes to an half an hour before an operator responds. To be honest this is way below industry standards.
In summary. In a highly competitive environment, Gala Casino offers fast payment processing, a variety of games, good customer service and clear-cut bonuses. It gives customers access to the best games the industry has to offer all in one place.
More on how we rated this Review.
Bonuses & Promotions
Gala Casino is not a site for idle players, it offers competitive welcome bonus packages and big money promotions that will appeal to players from all walks of life. The casino employs a policy of the more you play the more we pay!
Welcome Bonus: 100% up to a maximum of £200. To qualify for it you must deposit £20 or more.
High Roller Bonus: When you deposit £1,000 you’ll receive a bonus of £500. You can now play with a whopping 1,500 quid! Once you’ve met the wagering requirements for the first deposit bonus you qualify for a second deposit bonus of up to £500. Your deposit will be matched by a bonus of 50% if you deposit between £20 and £1,000.
Refer a Friend Bonus: For every friend you refer to Gala Casino you will receive a bonus of £25 on condition your friend deposits £20 or more.
VIP Program: The site’s loyalty program is divided into Bronze, Silver, Gold, and Platinum. The more you wager the more perks you’ll receive.
In addition to its welcome bonus offers to new players it offers daily bonuses such as no deposit bonuses, surprise and birthday bonuses.
Banking at Gala Casino
Gala Casino offers the following deposit and withdrawal options: Click2Pay, Clickandbuy, Fast Bank Transfer, Neteller, Paypal, Paysafecard, Skrill (Moneybookers), UKash, Visa Debit, Visa Electron.
If you make a deposit in another currency (Euros or US Dollars) other than British Pounds it will be converted to Pounds at the current exchange rate.
If you request a withdrawal via an e-wallet such as Neteller or Moneybookers (Skrill) it will be processed within 24 hours. Withdrawals requests for prepaid, credit and debit cards will be processed within 3 to 5 business days.
If you are looking for a game variety that covers 300 plus casino games you’re in good hands. Gala is your one-stop shop when it comes to online games. The site uses three prominent software providers like Playtech, IGT and Cryptologic to power its gaming platform.
The majority of its games are video slots. They offer bonus rounds, free spins and huge payouts. Its branded Playtech slots such as The Incredible Hulk, Iron Man 2 and Fantastic Four are the pick of the crop. Not only do they offer eye-popping visuals and pin-dropping audio but each game has its own progressive jackpot.
If you want to play games that offer life changing payouts you can always hop over to the site’s progressive game section. Of particular interest is Beach Life and Gladiator. At the time of writing they offered payouts in excess of £1 million. You can also play your favourite games right from your mobile phone. Games like Rocky, Iron Man 2 and European Roulette can be played for free or for real cash.
You can even play poker against your mates! The site’s Poker section offers first time customers a decent match bonus, poker tournaments and a loyalty points program that will keep you coming back for more.
The table game variety is well covered. You can play a variety of Blackjack and Roulette. You can also try your hand at Craps and Sic Bo. Gala Casino added a live dealer casino to its line up powered by Virtue Fusion. Games like Baccarat, Blackjack and Roulette are interactive since you can chat to the live dealers and fellow players.[addtoany]
American Samoa, Australia, China, France, Hong Kong, India, Israel, Poland, Singapore, Spain, Switzerland, Thailand, Turkey, Ukraine, United States, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island
E-mail: [email protected]
Telephone: 0800 328 4272 or +44 (0)1483 716 551
Fax: +44 (0) 1483 747 097
What's Hot & What's Not
- Multiple software providers
- Sterling promotions with cashback incentives
- Progressive games that offer 7-figure payouts
- Live Casino and Poker
- Live Chat
- Players from the United States are not accepted
- Support only available during certain hours
- Limited video poker selection