Interview with Oana Vulpe of GoWild

Author: Otto
Last Updated: September 4, 2014
Oana Vulpe, Affiliate Manager of GoWild
Oana Vulpe of GoWild

I was working at GoWild for quite some time when my position opened. Before becoming an Affiliate Account Manager, I worked with the Support Team and I can tell you that it gave me great satisfaction to hear players’ feedback on how well they are treated here. Now, working with Affiliates all over the world and bringing my input to the new players’ dynamics, it is more satisfying than ever.

As an internet casino what sets GoWild apart from the competition?

Well, it is true GoWild's slogan says that a Revolution has begun, but I think each and every one of us can find their own revolutionary GoWild feature. In my opinion, GoWild has a revolutionary way of treating players, answering their questions or assisting them with a bonus. This is their first and most important contact with the casino and they find respectful people who enjoy chatting and who always offer you what is best on the table. They leave you to your playing with a smile and you know you can always come back with any question whatsoever.

Which software provider does GoWild use? How many casino games does it offer and which game customization features are available to players?

GoWild is powered by Microgaming and gets all the advantages of its quality. The Microgaming fans have over 500 games at GoWild to choose from.

On both the Flash and Download versions of the casino players can choose their favorite game, access the Bank Page while playing, contact Live chat through the Help tab or select their preferred play options by clicking Options tab. But what we are most pleased about is the Mobile version, with over 30 games to choose from and various Payment methods. Compatible with all smart phones and tablets, the GoWild Mobile application includes exciting features like Live Chat on HTML5, Practice Play and a fresh and improved lobby.

Microgaming is a genuinely simple software for both newbies or experienced players and that is what I like most about it.

How would you describe the game graphics and animations of the Microgaming software? Which casino games are currently popular (name at least 5) with players?

I am a big fan of the Microgaming slots. The most popular are also my personal favorites, and this means that most Microgaming games reach out to all players and make them fans on the spot. The graphics are entertaining and competitive and if you access a game from your mobile phone right now, you will be surprised by the quality.

You can try the awesome Bust the Bank, Thunderstruck II is the veteran among favorites, The Dark Knight Rises was just launched and everybody wants to play it, Riviera Riches is our classic and always gets new fans; Gold factory, which fully deserves its name. When it comes to lucky games, King Cashalot 5 Reel recently payed $399,267.27  to a Monaco resident and our Mobile HTML 5 Burning Desire slot payed  $92,540 to a very fortunate Australian player.

To attract new clientele to the casino which promotional offers does GoWild offer them? How does the casino retain loyal players? Tell us more about the site's VIP program and comp points system?

Attracting new players is a very important step of the process and when we do this, we put great value on their expectations and experience: some prefer trying the casino out with a free bonus or test the overall performance of the casino while others want to get to the point and receive a competitive deposit offer.

What is most important is that, from the moment a player enters GoWild's doors, he can see what the fuss is about. Players enjoy exclusive bonuses, special promotions and treats and they have an Account Manager prepared to answer any questions.

The VIP program definitely stands out. Once you are among the VIP members, you get access to exclusive VIP promotions and Tournaments as well as gifts and happy-hour bonuses. And, not least, when becoming a VIP Club member, every wager you place will get you closer to redeeming your Wild points. Who wouldn't want to get double or even triple Loyalty points ? 

Which security mechanisms does GoWild Casino employ to protect a player's private information? In the event of a dispute what channels are open to the player?

We give extra attention to security when it comes to our players and this should be top priority for everybody in the business. The software is using SSL encryption keeping our players' data secured and all the information we receive from our players when processing a payment is kept safe and secured.

We use a variety of security technologies and procedures to help protect any personal information from unauthorized access, use or disclosure. Through our website, players have access to the LGA website (Lottery & Gaming Authority), eCOGRA and a few organizations dedicated to player's protection; they can also find recommendations and general information regarding responsible gambling and Independent Auditors.

What advice would you give to first time players?

My first advice for newcomers would be to read all the information we provide on our website and familiarize with our T&C. I believe that the most important thing here is to be confident when playing and having fun and the only way you can do that is by feeling safe. When players are being introduced to our casino for the first time we try to provide as much information as possible, point them to their Account manager and let them know they have access to any queries 24 hours, 7 days a week by contacting our friendly Support Team.

Which deposit and withdrawal methods are popular with players? What is the minimum and maximum deposit/withdrawal amounts? How long does it take before a withdrawal is cleared? Which verification documents are needed?

I would say that most of our players feel very comfortable using e-wallets for both deposits and withdrawals and they have an entire list in the Banking Section where they can choose the right one. Once they request a withdrawal, the first status of such transaction will be "Pending". This means that the request is ready for being processed. This stage can last up to 48 business hours, after which the Finance Department starts taking care of it.

The standard documents are a copy of ID and an up -to-date utility bill. If necessary, a copy of the credit card will also be needed, with middle numbers and any other confidential numbers covered for our players safety. This is important in terms of checking if the person using the bank details is the right owner, and is an extra measure we take to protect our players.

Are progressive jackpots included in the daily/weekly withdrawal limit? If so, how would a progressive win of $100,000 be paid out?

Progressive Jackpots are not included in the daily/weekly withdrawal limits. When a player wins from a Progressive jackpot, he gets his winnings at once.

Does GoWild Casino have a responsible gambling program in place? Tell us more about it? If a problem gambler wins $150,000 and requests that the casino close his/her account will this person still receive his/her winnings?

GoWild has a dedicated page for this matter with General Information, recommendations and also links to professional help organizations. We also use tools for our players to manage their own budget, set deposit limits or self-exclude for a period of time. If a player wins and then decides to close his account he will receive his winnings, however, his possibility to reopen the account will be limited.

Can you tell us more about GoWild Casino's live dealer and mobile casino? 

GoWild is one of the first Microgaming casinos to introduce Live Dealers into their gaming; players can select the game type and the table they want to play at and get a unique live experience when playing. They can choose Baccarat, Multi-Player, Roulette or BlackJack and they have a simple and helpful Option Menu.

The Mobile Casino is something that we are really proud of as we worked hard to provide our players with the best features and an overall great gaming experience. The mobile version was designed for all tablets and phones and players can add it to their Home Screen and access it whenever they feel like playing. GoWild Mobile offers full iPhone and iPad support on all Apple operating systems; players can test the flexibility of the HTML 5 technology, enjoy the benefits of the dedicated native Android app and get the best casino mobile experience ever, wherever they are.

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