Grosvenor Casino Review

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  • Credibility
  • Bonus & Wagering
  • Payout Percentage
  • Customer Support
  • Licensing
Overall Rating : (4/5)
Welcome Bonus
Deposit Bonus100% -> $€£20
Free SpinsNone
Wagering Requirements : 5xb
Bonus CashableYes
Min Deposit£20

Grosvenor Casino is licensed by the Alderney Gambling Commission. It employs prominent softwares such as International Gaming Technology (IGT), Playtech, Evolution Gaming, OpenBet, Novomatic and Virtue Fusion to power its suit of games. It is the online side of the well-known brick-and-mortar casino, Grosvenor. 

It belongs to Rank Interactive who owns Mecca Bingo and Blue Square. Players from the UK will recognise the name Grosvenor since it owns and operates 35 land-based casinos across the United Kingdom. The site epitomizes everything British, a gaming company exclusively for British punters.

The online gambling industry is very competitive, this is why so many casinos are beginning to move away from one-branded sites. Grosvenor Casino is no exception to this rule. Not only does it offer a Casino but a Live Casino, Poker, Mobile Casino and a Slots section as well. With a medley of different software providers comes an extensive game variety.

The Playtech platform offers the download games whilst the ‘Instant Play’ games are offered by Novomatic, OpenBet and IGT. The game variety is extensive. You can pick and choose from a truckload of slots which includes progressive jackpots that will blow your socks off. At the Live Casino you can play your favorite table games like Blackjack, Baccarat, Roulette and Hold’em against live dealers. You can even play these games in High Definition on your iPad if you please!

If you like playing casino games from your mobile phone the following games can be played: Classic Roulette, 3 Card Poker, Multi Hand Blackjack and Cleopatra. Grosvenor Casino supports a variety of Apps like Android, Apple IOS, Blackberry as well as other devices.

Now that you’re on the verge of signing up let us have a look at the site’s promotions. Right off the bat its promotional offers are exquisite! Grosvenor offers promotions where a bevy of prizes can be won, cash back on losses, a deposit bonus to new players, awards loyalty points based on wagering activity, a VIP program and a Marie Curie cancer charity fund.

A self-exclusion option allows problem gamblers to self- exclude themselves from the casino for six months to indefinite. Once the initial six month period is over you can apply for reinstatement.

Deposit Bonus and Wagering Requirements

New customers will receive a match bonus of 100% up to £20 plus a cashback of £500 for the first month’s play. Truth be told this is not the best welcome bonus and way below that of industry standards. But, the wagering requirements attached to it is 5 times the bonus is very good.

Games that count 100% towards the completion of the play-through requirements are all slots and mobile slots. Players from the following countries are excluded from the bonus: Poland, Romania, Russia, Brazil, Argentina, Belarus, Czech Republic, Hong Kong, China, Hungary, Lithuania, Finland, Latvia and Slovenia. Unfortunately the bonus is not valid if you use Moneybookers, Neteller or Ukash as a deposit option.

Deposits can be made via credit/debit cards and e-wallets like Moneybookers and Neteller. Withdrawals are processed within a period of 24 hours up to 3 to 5 business days. Customer support at Grosvenor Casino can be contacted through e-mail, telephone or normal mail. The site does not offer a live chat text facility which is disappointing to say the least.

Customer Support

With a well-to-do brand as Grosvenor customer support is top-notch. You can contact it round the clock through email or telephone. A Live chat text facility is not available which is a tad disappointing. The site endeavours to respond to all email queries within 12 hours. If you’re from the UK, we suggest you dial the toll free numbers listed on the website.

A FAQs is available to new players under the heading: ”Need more help?” It addresses common questions about the casino’s software, deposits and withdrawal methods, how to register an account and so on.

In summary. Grosvenor Casino is good choice for the British punter. Not only does it employ some of the best software providers in the business but it offers fast payouts, outrageously low wagering requirements attached to the its deposit bonus, a secure gaming platform, a Live Casino and a Poker section. The only gripe I have is that players from various countries are excluded from the deposit bonus. Recommended.

More on how we rated this Review.

Bonuses & Promotions

When it come to its promotional offers Grosvenor Casino knows how to entertain and retain its customers. 

Welcome Bonus: New players will receive a deposit bonus of 100% up to £20.

The site also offers weekly and monthly promotional offers. Worth mentioning is its ‘Get ready For Summer! promotion which extends to all players. Players can win a holiday to some far flung and exotic destination as well as some decent cash prizes.

Loyalty Points: You will earn loyalty points based on the cash amounts you wagered during the course of the month. This is how it works. For every £10 wagered on all slots and mobile slot games you will earn 2 loyalty points. One loyalty point will be earned for every £10 wagered on Table, Casino, Video Poker and Mobile Table Games.

VIP Program: Suffice it to say that this segment of the site caters specifically to its high rollers also known as VIP players. As a VIP player you’re most probably wondering what Grosvenor Casino has installed for you? You’ll receive numerous cash back incentives, free bets, quality bonus offers, invitations to exclusive VIP events and poker tournaments. You will even have your own VIP account manager! The head of the VIP team at Grosvenor Casino is a chap by the name of David Evans-don’t worry Dave will take good care of you.

Poker Bonus: All new Poker players will receive a deposit bonus of 100% up to $500!

Banking at Grosvenor Casino

If one has to compare the amount of deposit and withdrawal options other internet casinos offer Grosvenor is slightly below par. However, the ones it offers are expedient and convenient to players from the UK. Deposits options offered are Visa, Maestro, MasterCard, Solo, Switch, Laser, Delta, Moneybookers, Neteller and Ukash.

Withdrawals can be made via credit/debit cards, bank transfers, cheques and e-wallets. Grosvenor endeavours to process all withdrawals within a period of 24 hours up to 2 to 5 business days. 

Casino Games

As mentioned previously the game variety at Grosvenor Casino is well covered since the site not only offers a Casino but a Live Casino, Mobile and Poker section.

You can alternate between the various games on offer as you deem fit. The amount of slots on offer will appeal to diehard slot fans. Since Playtech is one of its software providers we were disappointed to see that the Marvel Slots have been excluded from its game library. If you prefer to play slot games powered by IGT software we recommend Cleopatra and the highly enjoyable yet volatile Book of Ra slots from Novamatic. Coincidentally IGT is also the world’s largest developer of land-based casino games.

If you want to hop over to the ‘3D Live Casino’ powered by Evolution Gaming you’ll receive 5-star treatment from a bouquet of good linking live dealers-you can even chat to them if you please! Games that can be played include Live Baccarat, Live Blackjack, Live Roulette and Live Hold’em. We were a bit surprised when we found out that the live dealers service their customers via live webcams. To be honest one would have expected live streaming  from one of Grosvenor’s land-based casino studious. 

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Casino Synopsis

Restricted Countries

Afganistan, Antigua and Barbuda, Bulgaria, China, Cuba, Cyprus, Estonia, France,Italy, Hong Kong, Iran, Israel, Kahnawake, Macau, Netherlands Antilles,Norway,Serbia,Spain,Turkey, Bahamas, Barbados, Saint Kitts, Trinidad and Tobago, USA

Supported Software

IGT, Novomatic and Playtech

Supported Currencies

US$, Euro, and GBP

Supported Languages

English

Player Support

E-mail: [email protected]

Telephone: 0800 083 1990

Mail

PO Box 70695
London
SW1P 9ZR

What's Hot & What's Not

  • Belongs to a reputable land-based casino
  • Multi-million dollar progressive games
  • Various top-notch software providers
  • Withdrawals are processed fast
  • Licensed in Alderney
  • Players from the United States are not accepted
  • Audit reports not published on site
  • Customer support not up to standard