Interview with Thomas O of High Noon
Thomas the brand manager at High Noon Casino gives us an exclusive interview. He regards himself as a hands-on bloke with many years of experience in the online gambling industry. When the going gets tough Thomas gets going.
High Noon Casino is part of the online industry's most experienced and trusted casino groups whose customer services team have been operating in the UK since 2004. High Noon officially launched in August 2010.
I had only played poker online once in awhile and didn't know much about online gambling, I got into the industry purely by chance and luck. I was working for a property development company and desperately needed a change, I saw the position advertised and applied and have loved it ever since.
We've always been licensed in Curacao and as a startup they were very friendly, and we hold ourselves to an extremely high standard rather than relying on a licensing. It’s a lot of paperwork!
It is very popular with non-bonus and bonus players equally. The welcome free chip does tend to attract a high number of bonus players, however there are plenty who stay for the games and entertainment once they have played through these offers. The unique site design attract players and keeps them entertained with its interactive approach.
To current players I would say if you have found a casino that values you as a customer, offers regular loyalty rewards and you feel comfortable using, stick with it. To the new players I would say before parting with your hard earned cash, please, please, please, do your homework. There are a lot of operators out there just waiting to take your money but consider if they will value you as a customer as we do. Also be prepared to provide documentation when requesting a withdrawal, because when you do win, most casinos require proof of I.D to confirm your account. This is something required by law as there is a misconception that it’s designed to stall and delay withdrawals which is not the case.
Well for slots the current pay-out percentage is around 96% . TST certifies that the games are random and each different game’s payout is therefore in line with the rules of the game as stated.
At the moment there are currently 9 progressive games at High noon, and the popularity varies. Whenever a new game comes out there is normally a spike in activity as player’s spend a lot of time on it. I would say the games that are among the most popular are Aztecs millions and Spirit of the Inca.
When creating an account we give the players an option to limit their deposits during the account creation process. Also the site has a lot of information and contact details to independent organizations who offer help for problem gamblers. The support team is also trained in how to handle this type of player. We take gambling addictions very seriously and any mention of gambling problems results in all accounts being immediately closed and all depositing options blocked. These players also receive no further marketing information.
The minimum deposits are usually $20 and there is no maximum deposit, unless of course if you deposit with a bonus in which case it is 100% up to $1000.
Unfortunately due to data protection we can’t mention or discuss any of the player’s accounts in any detail.