Interview with Maria Florides of Long Harbour Casino

Author: Otto
Last Updated: September 4, 2014
Maria Florides, Affiliate Manager of Long Harbour Casino
Maria Florides of Long Harbour Casino

Around 12 years ago I was very lucky to come across a company called Wagerlogic, where I worked for nearly 3 years as part of their Spanish/English support team. Since then, I have been working as an Affiliate Manager for different gaming companies. I have now made Long Harbour Casino my home and I hope to stay here for a long time.

How long has Long Harbour been online now? In a very competitive market place what is the site's main selling point?

Long Harbour was launched back in November 2013. Our main focus is to provide players with a great experience in a safe environment.

At Long Harbour Casino, we have a team dedicated to developing and implementing great incentives and promotions to motivate registration/ deposit and LOYALTY. In addition, we offer the Harbour Club - a social club which offers our players/members the chance to socialise, chat and get involved with the activities promoted by Sally - our club secretary.

Is Long Harbour Casino licensed in a white-listed jurisdiction? Why would you so say? 

Yes it is.  Long Harbour Casino is licensed by the Lotteries and Gaming Authority (LGA) of Malta.

How would you describe the site's promotional offers and does it reward loyal depositors with certain incentives (bonuses, cash back etc)? Can they be converted to cash?

All the promotions we are running offer players the opportunity to have free entry into the promotion EVERY TIME THEY PLAY. The prizes vary:

* Once a month we offer a high value and very attractive prize. So far we have offered a luxury all-inclusive Cruise of the Mediterranean - stopping not only in Malta (Home of Long Harbour) but also fabulous and famous cities packed with history, entertainment and the very best in Mediterranean cuisine.

* We also run promotions that are linked to events and festivals around the world. So far this year, we have run a promotion offering free cash prizes in lucky red envelopes to mark the celebration of Chinese New Year. 

We are offering what could be potentially an extremely high value prize in our "Win your dream Valentine's Date" competition. Here our players are invited to tell us exactly where they would like to take their Valentine date, and what they would like to do on that date - it could be anywhere in the world, romantic, exotic, extreme adventure - you name it... if they win, Long Harbour will make it happen!

* FREE 40 spins for new depositors.
* Each week we introduce a new game and offer our players DOUBLE POINTS each time they play that game, that week.

We are planning in the near future to introduce bonuses that convert to cash.

How many games are offered? We see that the casino employs various software providers, any particular reason for this? Which games are popular with players and which customization features do they offer?

At the moment we have available nearly 300 hundred games. We offer games from various software providers in order to cater to our player’s different tastes, some players like simple games, while others love to play games with amazing graphics. In a month we are planning to include Net Ent games.

Some of the most popular games are Foxin'Wins, Superman and Blackjack classic.
We haven’t customized any games yet.

Although the deposit bonus is not compulsory please give us a run down on it? How would you describe the wagering requirements attached it? Is the bonus steep or in line with industry standards?

We offer a 100% bonus - up to £/$/€ 500 for the first time deposit and after that a 100% bonus on EVERY DEPOSIT up to £/$/E 250. Before the player is able to withdraw the bonus, the player needs to wager the real money and bonus multiplied by the wagering requirements (25 times) this is a very low wagering requirement.

Table games do not count towards the bonus wagering requirements; video poker games count 25% towards bonus wager requirements. The bonus must be used within 30 days. Any outstanding bonus money will be automatically removed after 30 days.

If the player withdraws or transfers out his funds before his wagering requirements are met, he will lose the bonus and winnings. Only the remaining balance of the original deposit can be withdrawn.

Players may request to withdraw part or all of their account balance at any time, and there is no requirement to play in order for the Player to make such a request. The Player must first make a minimum deposit in order to be eligible to withdraw from his account. All amounts withdrawn are subject to the transaction limits and may change from time to time at the Company’s sole discretion.

Does Long Harbour offer a Live Casino and Mobile gambling? In other words if players want to play the live games how do they go about it?

Our mobile platform is compatible with devices such as iPhones, iPads, Android devices like HTC phones, Samsung Galaxy to name but a few. In fact, just about any smartphone or smart tablet device should do the trick. Simply join the site on your computer, go to the Long Hrabour Casino site on your mob device, and you will be given an option to download the app.

The Live Casino is open 24 hours a day to accommodate players from various countries. Live dealers operate behind Blackjack, Roulette, Poker, Baccarat and Casino Casino Hold'em tables, where all games are equipped with live chat so that players can communicate directly with Live Dealers. The software is flash based, so there is no need to download the casino games, you only need to join and click on the live casino tab where you can find your favourite games.

Security is tantamount in any operation, especially online, which security mechanisms does Long Harbour Casino employ?

We use 3D secure online CC payment methods via payment gateways that are PCI-DDS compliant. Plus our Fraud and Payments Department incorporates fraud prevention processes to minimize any fraudulent transaction attempts. Such processes have undergone regular auditing by the Lottery and Gaming Authority of Malta. Gantor International (forming part of B3W Group) is licensed to operate Long Harbour Casino.  

Does it offer betting/sessions limits and a self-exclusion option to problem gamblers? If a player wagers $50,000, will this player be flagged as a problem gambler? Will management intervene by sending the player for counselling or grab the cash and run?

It is required by law that players set their own daily, weekly and monthly limits.
We have developed various functionalities to decrease your limits and self-exclude yourself. These options can be found on the logged in section > Update Profile > Set My Playing Limits.

On this screen you will be able to:
Activate the “Reality Check”: if you activate this option, every hour the system will notify you how long you have been playing on our site. Change the Wager, Deposit & Time Limits - You have the ability to increase and decrease your limits. If you choose to increase your limits or decreasing the exclusion the change will take effect 7 days after your request.

Suspend your account: Thanks to this option you have the ability to suspend your account permanently or for a period of time. If you choose a period of time your account will automatically reopen once the time is over.
*Tools to protect from under age access
*Access to your Game History (dates, bets, wins amounts and detailed game results)
*Access to your Transaction History (deposits, withdrawals and bonuses)

What is the maximum daily/weekly withdrawal amount? How long does it normally take before a player's cash is cleared?

There are no such limits although the player has the facility to set the deposit limits from the Update Profile.

Players are required to produce proof of identity along with proof of a physical/billing address. Withdrawals will be paid in 2 business days.

We'd appreciate it if you can give us a sneak peak with regard to future promotions? Is there anything we haven't covered that you'd like to add? 

We are working on a calendar of promotions and incentives based on festivals and events around the world.  Look out for our Rio Carnival celebrations, Father's Day and Easter Promotions - to name but a few.

We are open to suggestions, so we are happy to hear ideas from our players. We are looking forward to make our players wishes come true.

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