Lucky Balls Casino Review

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  • Credibility
  • Bonus & Wagering
  • Payout Percentage
  • Customer Support
  • Licensing
Overall Rating : (3.8/5)
Welcome Bonus
Deposit Bonus100% -> $€£300
Free Spins50 Spins
Wagering Requirements : 50xb
Bonus CashableYes
Min Deposit$25

Please Note
Progressive Jackpots

''If the Jackpot winnings do not exceed €50,000.00, they will be paid through Bank Wire in one payment. Should they exceed €50,000.00, they will be paid through bank wire only in increments of €5,000.00 per month until full settlement.''

If you enjoy playing progressive games exercise caution. I'm stumped as to why managed would impose such a dubious term. All progressive wins are paid out by the vendor in one lump sum. Therefore if you manage a win of $200,000 it will take ages before you're paid in full.

Lucky Balls Casino is hitting all the straps from the get go. To begin with the online casino is licensed in Malta and the United Kingdom. It carries a dual license which is great. It has been online since March 2015, owned and operated by Gantor International Limited.

Lucky Balls offers customers a wholesome gambling experience since it is powered by the best gaming vendors in the business. They are B3W, Cryptologic, iGaming2Go, Leander Games, NetEnt, NextGen and Microgaming. Suffice it to say with such a myriad of software providers under its belts the game variety is superbly covered. The bulk of the games consist of slots machines (3, 5 reel and 3D varieties) followed by table, video poker and live lottery games. The operator is also mobile responsive which is a another feather in its cap.

Deposit Bonus and Wagering Requirements

If you want to hit the ground running, Lucky Balls welcomes you with a match bonus of 100% up to 300 credits plus an additional 50 free spins to play Starburst slots. Currencies accepted are British pounds, Euros and American dollars. Before you can qualify for the bonus you must deposit £10.

If you accept the bonus you must roll over the deposit and the bonus sum 25 times (50xb) before a cash out is permitted. The bonus can only be used to play slots and lottery games. Video poker games only contribute 25%.

I’m impressed with the size of the deposit bonus but it’s the additional bonus terms that’s got me running for cover.

Bonus Terms

  • The bonus cannot be used to play live games.
  • You must complete the play-though attached to it within 30 days.
  • Before the free spins can be converted to real cash you must complete the wagering of 20 times the amount won.
  • ”Players staking more than 10% of their real money deposit in a single bet will be flagged as high-risk players and shall be monitored. The Casino reserves the right to void any winnings derived from such abusive behavior. Example: a player depositing €100, then immediately proceeds to wager over €20 per hand will be deemed high-risk user. High-risk players will not automatically be deemed advantage users, but will fall under a higher level of security and their game play will be monitored for changes in bet value.”

  • ”Any player who increases their starting balance by more than double will be prohibited from reducing their bet size by more than 50% for the remainder of the bonus wagering requirements. This will be calculated on the largest bet size made up until that point. If a player is deemed to have acted in this way, it will be considered abusive play and will result in the confiscation of any bonus and accrued winnings and the suspension of the player’s account. For example if a player’s starting balance was £100 and he/she has a win or series of wins that takes his/her balance above £200 while betting £10 per round, the player would subsequently have to complete the remaining bonus wagering requirement with bets of £5 per round or greater.”

  • The aforementioned terms merit our court jester badge and are not in your best interest. Until the bonus terms are amended I won’t recommend it.

Customer Support

This is one area where the operator excels. Lucky Balls can be contacted through live chat (only available from 07:00 to 23:00 GMT) or email. I did not find any telephone numbers listed on its website. If you contact support please state the nature of your query and provider your user name. The casino normally replies to all queries within 6 hours, maybe sooner. A FAQ section comes in handy especially if you’re a first time customer. It covers commons questions players normally ask such as how to register an account, banking options and so on. Before you sign up I suggest you go through it.

Responsible Gambling

If you’re a problem gambler, Lucky Balls Casino offers the following responsible gambling controls: deposit, session limits and a self-exclusion option. If you want to ‘lock’ your account with the operator please contact support and state the period you wish to be excluded. Remember, before you request a self-exclusion withdraw all the cash from your account first. Otherwise you’ll only be able to withdraw your funds once the self-exclusion period is over.

Security

When you register an account the usual security protocols apply. If you provide false documents, under the terms and conditions of Lucky Balls Casino your account will be closed immediately. You credentials are protected by sophisticated encryption software (SSL) and will not be sold nor disclosed to any third party other than the operator.

Fairness

Despite its ‘malicious bonus terms’ I highly recommend Lucky Balls Casino. Rest assured that you will receive your wins and won’t be given the run-around. The casino games are tested regularly by iTech Labs to ensure that the highest standards are upheld and that they are safe. At this stage the payout ratio for all the games are 96%. In terms of transparency the operator also receives the thumbs up from us.

In summary. We firmly believe a new broom sweeps cleanest. Lucky Balls is no exception to this rule. Powered by a truckload of quality vendors, exquisite games, fast payouts and quality support a star is in the making. However, if it can change its non player freindly bonus and progressive jackpot terms it might become an industry powerhouse. Otherwise recommended.

Bonuses & Promotions

Signing up new players is difficult but retaining them is a different kettle of fish altogether. I’m happy to report that Lucky Balls Casino keeps up with the Joneses in this department. Aside from the welcome bonus to new players, the operator offers returning ones a myriad of bonus offers. For more information please click on the ‘Promotions‘ tab on the top-right-hand corner of the website. If you sign up for the site’s newsletter, not only will you brought up to speed concerning forthcoming promotions but its newest game releases too.

Banking at Lucky Balls

Lucky Balls Casino offers a fair amount of deposit and withdrawal methods such as credit/debit cards, ewallets, and bank transfers. Withdrawals via credit cards take up to 3 days, ewallets up to 48 bours and bank transfers up to 5 business days.

The minimum daily deposit amount is 25 credits and the maximum is 1,000. The maximum withdrawal amount per transaction is 5,000 Euros per fortnight (two weeks). To ensure that all bank transaction remains safe and secure it uses 3D secure. No transaction fees are charged and you must be older than 18 years to place a bet.

What is 3D Secure?

It’s an additional security feature that improves the security of Internet payments. You will be asked to authenticate your transaction by entering a password or date of birth. Depending on the type of card you use the authentication code varies.

If you request a withdrawal for the first time the following documents are needed:

  • Front and back of CC (if you used a credit or debit card). When sending copies hide the CVV.
  • Passport, Driver’s License or ID Card front and back ID picture.
  • Latest utility bill, not older than three months.

Casino Games

With more than 350 games in its arsenal and powered by a truckload of vendors, Lucky Balls is the place to play. It offers an ocean of slots machines (3D, 3 and 5 reel varieties), table games like blackjack and roulette, video poker and towering jackpots.

The software of the casino is ‘Instant Play’. Therefore, you don’t have to be concerned about lenghty downloads or installing potential spyware onto your system. Popular slots at the moment are Dracula, Secrets of the Stones, Piggy Riches, Excalibur and Steam Power. Not only do they feature exquisite graphics but they offer bonus rounds (free spins), scatters, wilds and multipliers.

I might add the table and video poker games are somewhat limited and might disappoint players who enjoy playing them. The game selection is mainly slots centred.

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Casino Synopsis

Restricted Countries

Antarctic Territories, France, French Guiana, French Polynesia, French Southern and United States

Supported Software

B3W, Cryptologic, iGaming2go, Leander Games, Microgaming Quickfire, Net Entertainment and Nextgen

Supported Currencies

US$, Euro, and GBP

Supported Languages

English

Player Support

Email: [email protected]

Live Chat (Available between 07:00 and 23:00 GMT)

Call back option

 

What's Hot & What's Not

  • Lucrative sign on bonus
  • Quality NetEnt and Microgaming slots
  • Fast withdrawals
  • Licensed in UK
  • Audited by iTech Labs
  • Absurd bonus terms
  • Withdrawal limit on progressive wins