Interview with Zhen Yang of Lucky Red

Author: Otto
Last Updated: September 4, 2014
Zhen Yang, Brand Manager of Lucky Red
Zhen Yang of Lucky Red

Zhen the brand manager at Lucky Red took some time out of her busy work schedule to answer some of our questions. Thanks Zhen

What prompted you to join the online gambling industry?

I was working part-time in customer support whilst studying for a
masters degree at university. After graduating from University I became
full-time employee, and realising my degree could add value to my work I
was encouraged to turn my job into a long-term career.

How many casino games does Lucky Red casino currently have in its arsenal?

Lucky Red Casino has over 120 of the best online casino games around
which can be played for FUN or REAL money.

Why is the house edge higher for slot games as opposed to table games?

The online versions of the traditional table games you always think of
(Blackjack, Roulette) are designed to exactly replicate the rules of the
land based originals and so will carry the same house edge.

Slots do tend to carry a larger house edge, this is mainly due to the
high variance and potential for large single wins in addition to
contributions from each wager made to progressive jackpots.

Which games are currently very popular with players?

Enchanted Garden and Caesar's Empire are very popular in the casino,
also our new progressive Slot "Spirit of the Inca" has attracted a lot
of player's attention. This unique amazing slot has 5 guaranteed
jackpots and the most exciting part of this jackpot is that you are
always aware that the jackpot is getting closer and closer to being hit.

The welcome bonus offer of 100% up to $4000 is huge, is it popular with players?

Lucky Red's 400% up to $4000 slots welcome bonus is one of the most
popular welcome offers in the Club World group, and I personally think
is the biggest and best welcome bonus cross all of our brands. With a
minimum deposit of $20 we will give you up to $4000 slots bonus, you
won't get this awesome offer anywhere else.

What is the minimum amount players need to deposit before they can qualify for the bonus offer? Can you also explain to us how the wagering requirements for this welcome bonus works?

The minimum deposit in the casino is $20, the playthrough for this bonus
is 25x(deposit + bonus). For example, if you deposit $20 you will
receive $80 slots bonus, the playthrough will be 25x(deposit $20+ bonus
$80) = 2500 playthrough.

Which deposit and withdrawal options are popular with US and global players? What is the maximum withdrawal limit and how long does it take before the cash features in the player's account?

For deposit methods I would say credit cards (visa), and Instadebit, for
withdrawal methods it depends on the amount you cash out. If it's small
amount we recommend paymycard, if it's a large amount we recommend
Courier Cheque and ACH. The max is $4000 per week and it takes up to 7
working days.

The biggest cash amount Lucky Red Casino paid out lately and on which game/s was it?

There have been a few big winners recently; one of biggest winners won
$98,087.26 on "Caesar's Empire", another won $48,781.02 on new slot
"Vulcan" and one won $40,100.50 on Blackjack. Congratulations to all of
our big winners!

9. In the event a player has a dispute with Lucky Red which procedures must he or she follow?

They can contact us via live chat, phone call, email and player message;
we will forward the complaints to the related department manager who
will contact the players directly to resolve the issue.

Is Lucky Red certified by any accredited institution?

Lucky Red Casino uses software supplied by Real Time Gaming (RTG), one
of the leading providers of online casino systems. Real Time Gaming is a
member of iGGBA, the Interactive Gaming, Gambling and Betting
Association and IGC, the Interactive Gaming Council.

RTG's systems are rigorously tested on an on-going basis by Technical
Systems Testing (TST) for fairness and randomness. TST are an
independent organisation with no affiliation to either Lucky Red Casino
or Real Time Gamin

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