Interview with Rebecca Baldacchino of Quasar Gaming Casino

Author: Otto
Last Updated: September 4, 2014
Rebecca Baldacchino, Affiliate Manager of Quasar Gaming Casino
Rebecca Baldacchino of Quasar Gaming Casino

My name is Rebecca and I am based in Malta. I am a water sign so this island makes it the ideal place as beaches are just a stone throw away from you. I have been in the gaming industry for about 6 years now I am happy to be part of the Affiliate Team at Quasargaming.com. This is an amazing industry and I can honestly say…’It’s never a dull moment..’

Can you list the features that makes Quasar Gaming Casino unique?

There is plenty that makes us unique from other operators but I have to admit that I am quite taken aback by what we have achieved in just over 2 years. We have driven all our efforts in creating the best Customer Services one has to offer. A couple of months back we launched our VIP program which has had quite a positive return. I must also add that our payments team go beyond measures to ensure that withdrawals are processed within the shortest time possible... And I really do mean shortest...

2 Which software provider powers Quasar Gaming's platform and how many games does it offer?Which casino games (name 4) are currently popular with players and what are their average RTP's? How would you describe the graphics and animations?

Novomatic Games, which are powered by GreenTube and we currently offer 38 certified games. The Premium games such as Book of Ra Deluxe, Lucky Lady's Charm Deluxe, Sizzling Hot Deluxe and Dolphin's Pearl are amongst the top favourites. The average RTP is 95% & The graphics and animation are just out of this world. All our games are in flash and require no download which make it all the more simpler to just sit back, relax and just enjoying the best possible gaming experience.

 

Which security features does Quasar Gaming use to protect a customer's private and financial information?

Our back office system is designed to offer multiple security measures for the payments team to see just the necessary information. One of our security features when it comes to Visa cards, although the customer would be providing the entire 16 digits, only the first 6 digits and last 4 are visible.

The data is encrypted to protect financial information. Its actually a really cool feature which I like. Payments are made safe and secure by cutting edge SSL technology and payment gateways. Your security is our number one priority. When it comes to private information, this is only handled by authorised personnel with limited access.

 

Which promotional offers does Quasar Gaming offer new and current players? Can you please describe the wagering requirements attached to the deposit bonus and which games count 100% towards its completion? Does the internet casino have a VIP program?

QuasarGaming.com Casino offers new customers a 100% first deposit bonus up to a total of € 200. Existing players can make a second deposit and Quasar Gaming will reward them with 50% the amount of money they deposit up to € 300. We also promote a Refer a Friend Bonus which is great. Players can also take advantage of our Loyalty Bonus Scheme and Follow the Money Cash Prize.
Yes, our casino has a VIP program in place which is without a doubt... fantastic. It's nice to get some red carpet treatment.

Is Quasar Gaming licensed in a white listed jurisdiction and why is it a white listed jurisdiction?

Quasar Gaming is a brand entirely operated by QUASAR LIMITED which is an EU regulated and certified casino. Quasar Limited is licensed and regulated by the Lotteries and Gaming Authority (LGA) of Malta. We have to abide by strict measures which only goes to show that we operate to the highest standards. An LGA license is identified as a white listed jurisdiction as it adheres to all the requirements set by the UK gambling authorities. We are therefore able to advertise in the UK.

 

Is the software of the casino regularly tested for fairness and by which institution? What's the site's current payout percentage for all its games?

The site’s current pay-out percentage is approximately 95%, our games are essentially provided by world renowned third party provider which itself is subject to scrutiny by the LGA and several other stakeholders. These are games which are known in the land based industry as well and this means that their reputation is far too valuable to jeopardise by ill repute.

 

If the player has a dispute with the casino which procedures must he or she follow?

The first thing and most important, is to submit his/her complaint to our customer support as quickly as possible providing as much details regarding the issue/problem at hand. The matter is then carefully investigated by the relevant departments for a immediate solution. It is our top priority to see that are customers are satisfied at all times, even when disagreements arise.

Deposit and withdrawal options that are popular with players? What is the minimum and maximum deposit amounts? The minimum and maximum withdrawal amounts? How long does it normally take before a withdrawal is processed?

The most popular methods are of course Visa, Bank Transfer, Skrill (MB) and Neteller. Webmoney is also increasingly popular. When it comes to minimum/maximum deposit and withdrawal amounts there are certain limitations depending on the method of payment and promotion you choose. Generally speaking, the minimum deposit is of €10 and minimum withdrawal is of €10.

According to company policy, we have a minimum processing time of 12 hrs, maximum 24 hrs. It is in our best interest to process them ahead of time, which is something that we pride ourselves in doing. We normally request ID and proof of address (not older than 3 months), but we may also request proof of payments.

Does Quasar Gaming value responsible gambling?

Absolutely. We are always on the lookout for signs of player addiction and offer advice on how to seek help in such cases. We continuous promote responsible gaming and vet documents to eliminate under age users.

What's the biggest payout Quasar Gaming paid out recently and on which game/s was it? Are progressive jackpots included in the withdrawal amount? If so how would the player be paid out?

Our recent payout was €60K on Xtra Hot and Book of Ra. Progressive Jackpots are not included.