Interview with Marius Filip of Redbet Casino

Author: Pitboss
Last Updated: March 5, 2015
Marius Filip, Affiliate Manager of Redbet Casino
Marius Filip of Redbet Casino

I’ve started my venture with Bonnier Gaming (Redbet) 1 year ago. At the moment I’m working on an exciting new project and my mission is to contribute to the rapid growth of Bonnier Gaming, its affiliate program and brands : Redbet.com, Vinnarum Casino.com, Mamamiabingo.com, Bertil.com, Heypoker.com and Whitebet.com.

In terms of my previous experience, I have been in the Online gambling industry for more than 6 years. I have extensive experience in various verticals which includes affiliate marketing, Casino brand management, VIP player support and social media campaigns. Also, I had a once in a lifetime opportunity to build and grow an affiliate program! To be honest it’s not often one hears about an Affiliate program built by one individual. 

Suffice it to say I went in boots and all and named it after my son Leo. My ”blood, sweat and tears” soon paid off since it was recognized by the industry peers at the London IGB Awards 2015. Long story short; I won the most sought after award in the industry: ”Best Overall Affiliate Manager in 2014.”

Redbet Casino has been servicing customers for many years now. What makes the operator so successful? 

Redbet Casino is equipped with very strong casino&live casino sections. It is a trusted and highly-respected worldwide brand. Our main goal is to create first class entertaining online gaming products where the player is the centre of attention.

Offering customers fast withdrawals, a vast game selection and having an excellent retention department has turned out to be a successful concept. The brand experienced a remarkable growth throughout the years – thanks to everyone in the company striving to deliver the best quality to the players.

Our casino features top-of-the-deck casino game providers such as Net Entertainment, Microgaming, NYX with games from Nextgen, Bally, Aristocrat, Cryptologic and WMS. We will be adding many more soon. We launch exciting new promotions every month coupled with aggressive Media advertising in the Scandinavian market primarily in Sweden, Norway and Finland. All of the above backed by a great professional team with huge experience.

Redbet is the recipient of a number of industry accolades, can you please name them? Is its RNG (Random Number Generator) regularly tested to ensure fairness and by which firm? Does it post the findings of the audit report on its website?

Redbet's RNG (random number generator) has been tested and approved by SKL (the National Laboratory of Forensic Science in Sweden), one of the most trusted testing facilities for online gaming solutions. Also its RNG is tested according to relevant Isle of Man Gambling Supervision Commission, Alderney Gambling, Control Commission (AGCC), UK Gambling Commission and Malta Lotteries & Gaming Authority standards.

Our games are completely random which guarantees our players equal chances of winning. The operator is involved with numerous other associations that will help customers resolve any disputes. Plus we focus strongly on responsible gambling by clamping down on online gambling addiction.

Security is paramount. Which security features does the operator employ to ensure that a player's personal details remain under lock and key at all times?

We run under the LGA (Lotteries and Gaming Authority) license, one of the most respected gambling jurisdictions. It has a great reputation amongst players thanks in part to its strict laws and high standards, especially when it comes to licensing requirements.

All sensitive data are stored, encrypted with a software key known only to the customer in the internal database. If you look at the Security and Trust section on Redbet’s website: it's more than enough to ensure how serious we are when it comes to the safety of our players. Redbet has a wide number of logos&companies involved in licensing and validation process for online gambling fairness and the protection of players.

Can you tell us more about the operator's promotional offers? Is its welcome bonus package (deposit bonus) popular with players? Can you explain to us how the T&C's of the bonus work and when does the bonus becomes cashable?

Redbet offers unrivaled bonus packages (below) which converts brilliantly at the moment- one of the best by a country mile. We offer our customers a chance to get up to €1.000 in free money and 250 free spins, through three different deposit bonuses.

1. First deposit bonus: 100% up to €100 and 100 free spins (use code: Twinspin100).

2. Second deposit bonus: 50% bonus up to €400 and another 100 free spins (code: Starburst100fs)

3. Third deposit: 25% up to €500 and 50 fee spins (code: Gonzosquest50).
Minimum deposit amount is €20, and in order to be able to withdraw money you will have to meet the wagering requirements of 40x your bonus amount and the winnings from the slot games.

Other promotions
⦁ 10 Free Spins No deposit required on the popular slot game “The Invisible Man”
⦁ 50% Reload bonus up to €50 (for deposits via bank bonus needs to be activated and it also requires 40x wagers)
⦁ win 5 free spins every day,
⦁ 30% up to €30 on deposits every weekend,
⦁ Daily casino tournaments with substantial prizes such as : iPad’s, Trips to exotic countries, etc.
⦁ Cashback promotions

The online gambling industry if often described as unscrupulous. Would you say that Redbet is a transparent online casino? Why would you say so?

At Redbet we are very transparent by publishing the RTP or payout rates of all our slot . https://www.redbet.com/en/casino/slot_payouts. Also we provide transparent miscellaneous information related to withdrawals and payment methods. (https://www.redbet.com/en/about/transfer_info).

The site uses various softwares to power its suite of games. Which software providers' games are an instant hit with players and why are they so popular?

We were pioneers in adding a real range of game providers and all the software’s and games we have in our platform are good. However, this greatly varies depending on the market, it's good to offer players a variety of options. We have a lot of slot players who will occasionally play some live dealer games and a number of players who play on the live tables exclusively. At the end of the day it boils down to giving players as much choice as possible.

NetEnt and NYX games are incredibly popular in Scandinavia and convert brilliantly in this region. On the other hand, Microgaming and WMS games are prevalent in the UK and central Europe. As you already know we acquired the UK license at the end of last year for all our 6 brands and very soon we will launch the British Pounds as player currency.

Recently a player from LeoVegas Casino won a staggering $4 million plus. How many progressive jackpots are currently offered by Redbet? What advice would you give to someone playing a progressive game?

Redbet has 20 progressive jackpots. Each progressive has its own payout ranging from a couple of thousand Euro to one million Euro plus. I will enumerate few extremely popular progressives jackpots on Redbet platform: Hall of Gods, King Cashalot, Mega Fortune, Mega Moolah, Arabian Nights, etc.

I will strongly advice all lovely Redbet/Vinnarum/MamaMiaBingo/Bertil/Whitebet/Heypoker customers to play our progressive/pooled jackpots because with only €10 bet they have the opportunity to win millions of euro and theirs& their family life can change for good.

Are progressive jackpots included in the withdrawal limit? If so, how would a progressive win of $100k be paid out?

It depends on the winner's country, but in general the funds can be transferred immediately via Bank wire. Please see more info about deposits and withdrawals here : https://www.redbet.com/en/about/transfer_info

Which withdrawal methods are popular with players and how long does it normally take before a withdrawal is cleared? If a player requests a withdrawal for the first time which procedures must he/she follow to speed up the withdrawal process?

Payouts at Redbet are processed extremely fast, we provide instant cashouts, no reverse time and weekend payouts included. I will enumerate few popular withdrawal payment methods in Redbet platform :Trustly, Credit card, Skrill, Paysafecard, etc.

Once customers have supplied identification to verify their account, e-wallet withdrawals are often processed within a matter of minutes of being submitted. Redbet Casino accepts a variety of methods including credit cards, e-wallets, vouchers, and bank transfers for transacting to and from the casino and we not charge fees on withdrawals.

We have first –class support and provide manual flushing or “canceled withdrawal” (this is how we call it in our platform) is very important in order to offer a high level of protection to the players. A manual flush is an operation undertaken by our online casino support staff to remove a withdrawal from a player's casino account on request. At our casino, when a player requests a withdrawal, the money is removed from their balance but placed in a "pending" state within their cashier for a few hours prior to cashout processing.

During the period between the withdrawal request and the casino physically processing the withdrawal, a player can often access these winnings and play them back which many players dislike. Our customers can call or chat to support and request a Manual Flush which makes it inaccessible to the player. A manual flush does not generally speed up the cashout processing time but offers a level of protection for the player to stop them chasing their losses.

To retain its present player base, does Redbet Casino offer a Rewards/VIP program? Can you please explain to us how it works?

We have dedicated teams who look after our VIP players for their particular country. All of our players receive great levels of service it’s really a case of giving some of the more regular and high stakes players a personal point of contact. The very best and exclusive Redbet players may be offered a personal point of contact and occasional special offers/promotions, event tickets, additional loyalty points, customized play through requirements, gifts, trips in exotic countries, etc.

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