Tivoli Casino Review
- Bonus & Wagering
- Payout Percentage
- Customer Support
Restricted Countries: China, Macau, American Samoa, Bonaire, France, French Guiana, French Polynesia, Guadeloupe, Guam, Martinique, New Caledonia, Reunion, Saint Barthelemy, Saint Martin (French), Saint Pierre and Miquelon, East Timor, United States of America, Wallis and Futuna, Afghanistan, Iran, Iraq, Denmark, Israel, Spain, Italy and Turkey.
”Backed by a long-standing brand, Tivoli Casino offers holistic game play, on going promotions, all-round entertainment and a VIP program that handsomely rewards loyal depositors”.
On the surface of things Tivoli Casino looks like a promising online casino. It’s part of the well-known Tivoli Gardens in Copenhagen that has been entertaining customers since 1843. I’m not going to discuss the brand since I feel it’s outside the ambit of this review. The operator is licensed by the Lotteries and Gaming Authority of Malta. It’s owned and operated by Tivoli Limited a listed Nasdaq OMX company in Copenhagen.
Tivoli Casino is powered by Microgaming, Net Entertainment, Play n’ Go and Nyx Interactive software. The fact that it’s powered by these prominent software indicates to me that the operator is financially sound. You can play a fair amount of slot machines, 7-figure progressive jackpots, a nice video poker selection and table games like blackjack and roulette. The software client is only available in the ‘Instant Play’. It’s also mobile friendly and can be accessed from smart phones such as Androids and iPhones.
Deposit Bonus and Wagering Requirements
Tivoli Casino welcomes you with a duel sign on bonus up to a maximum of €200 plus 172 free spins. The first deposit bonus is 100% up to €100 plus 72 free spins which can be used to play Starburst, Gonzo, Stickers, Neon Staxx, Spiñata Grande or Robin Hood. The second bonus offer is a match bonus of 25% up to €100 and 100 free spins. To qualify for the bonus you must deposit €20.
If you are not sure how the play-through works here’s an example: Jelena accepts the bonus and deposits €100. In return she receives an additional €100 (100% match bonus). She can now play with €200. Before she can cash out any winnings associated with the bonus she must roll over 40x€100=€4,000.
*Games that count towards the weighting of the bonuses are all slots (100%) whilst games like roulette, video poker and blackjack count 0%. We’ve written an in-depth article on how to manage your bankroll when playing slots machines. I trust that it will stand you in good stead.
*I’m happy to report that we have removed the court jester badge since Tivoli lowered the WR from 50xb to 40xb.
Malta as a jurisdiction compels operators to have a responsible gaming policy in place. After all this is one of the criteria operators must adhere to before they receive a license here. Once you start playing, Tivoli keeps track of the amount of cash you’ve wagered and the games you’ve played. To wager at the site you must be 18 years or older.
Tivoli allows you to set your own deposit and session limits. Problem gamblers can contact the casino manager and ask to be self-excluded for a predetermined period to indefinite. If you requested a ”cooling off” period withdraw all the cash from your account first. Once the self-exclusion kicks in you won’t be able to withdraw it until the period has expired.
Customer support is satisfactory and available in Danish, English, German, Finnish, Norwegian and Swedish. The operator can only be contacted through email. Sadly it’s only available certain hours of the week. No contact numbers are listed on the site. If you want an overview in terms of what the Tivoli has to offer go through its FAQ first before you contact support.
In summary. Tivoli Casino has a lot to offer in terms of its promotions, games, rewards program and withdrawal limit. But, if it wants to take matters to the next level it must sharpen up on its customer support, add a live casino and allow more countries into its fold. Otherwise recommended.
Bonuses & Promotions
Sign On Bonus: Tivoli Casino offers a deposit bonus up to a maximum of €200 spread out over 2 deposits.
*The maximum bet per spin has been lowered from €8 to €5.
VIP Program: VIP players will be pampered with exclusive bonuses, free spins on selected slots, faster withdrawals, special prizes and a dedicated VIP manager.
The operator will drop you an email now and again updating you on its newest game releases and forthcoming promotions. Be sure to check your Inbox regularly.
Banking at Tivoli Casino
Tivoli Casino accepts the following deposit and withdrawal methods: Direct Bank Transfer, Bank Wire Transfer, Giropay, Maestro, MasterCard, Neteller, Paysafecard, Ukash, Sofortuberweisung, Trustly, Skrill, Neteller, Visa Debit and Visa Electron.
Currency Accepted: Euros
The minimum deposit is 20 Euros and the maximum deposit is 10,000 Euros. The daily withdrawal limit is 25,000 Euros and the minimum is 20 Euros. This is great since it compares well to that of industry standards. No transaction fees are charged.
Withdrawal Time Frame
Withdrawal requests via e-wallets are processed within 24 up to 48 hours. Withdrawals via credit and debits cards take 3 to 5 days and Bank Transfers 3 to 7 business days.
”TivoliCasino.com will carry out additional verification procedures for any payout or cumulative payouts exceeding the equivalent of EUR2,330 and reserves the right to carry such verification procedures in case of lower payouts. You agree that the funds deposited in Your Account are to be used for playing Games.”
It simply means if you request a withdrawal that exceeds the above amount you must furnish the casino with the necessary verification documents.
Armed with more than 140 games, Tivoli Casino offers holistic game play. Unfortunately it does not offer a live casino but it does offer a mobile version of its casino.
NetEnt 3D Slots
Although the Microgaming games are worth their weight in gold it’s the NetEnt casino games that’s the talk of town. Why are they the pick of the bunch? They come with a myriad of betting options, not as tight as the Microgaming games, offer regular payouts (albeit small at times), bonus rounds, scatters, wilds and eye-popping visuals backed by pin-dropping audio.
Since the deposit bonus can be used to play Starburst here’s a brief overview of the game. It comes with 5 reels, 10 paylines, a bonus round and a maximum payout of $50,000. Even though it does not boast the same graphics quality as some of the other NetEnt slots, it’s the ‘Win Both Ways’ feature that carries the day. When three or more symbols of the same kind appear from left to right on the first three reels additional payouts ensue.
If you’re not into slots you can always head on over to the tables to play roulette, blackjack or video poker. I’m impressed with the video poker variety since you can play old time classics like Jacks or Better, All American and many more. If you are familiar with the game of poker this is the way to go.
Mega Fortune and jackpot Poker are the only progressive games offered. They can be played for free or for real cash.[addtoany]
Microgaming and Net Entertainment
US$ and Euro
Danish, English, Finnish, German, Norwegian, and Swedish
Email: [email protected]
Customer Support is available during these hours:
Weekdays – 9:00 to 21:00
Weekends – 9:00 to 21:00
Public Holidays – 9:00 to 21:00
No Live chat or telephone numbers are listed on the website