Virgin Casino Review Rating Details

Author: Otto
2013/02/28 10:07:42 AM
Graphics and Software

Virgin casino makes use of three different gaming developers such as WagerWorks, Microgaming and Cryptologic to power its gaming platform. The graphics and animations that feature in some of the slot games are innovative and well thought out. Although in certain slot games the graphics are below par. The software can only be played in the instant play it offers stable game play without stalling.

Software and Special Features

All customer information is stored by a password protected data base protected by firewall software.
3D secure is used to protect players who use payment cards, verification and security procedures are employed to limit fraudulent activities.
Virgin Casino uses anti-denial-of-service (DOS) and anti-distributed-denial-of-service (DDOS) protection, anti-virus and other technological means to safeguard its system against any malicious attack.

Variety of Games

Overall the game quality is very good. Branded internet slot games from WagerWorks, Microgaming and Cryptologic have become quite popular. These include games like Monopoly and Cluedo from WagerWorks, Bejeweled and Cubis from Cryptologic, Bangkok Nights and Thunderstruck II by Microgaming.

When Virgin Casino started out it offered players a palsy 50 games, nowadays it boast a healthy collection of various game categories. Although the amount of casino games are still on the low side compared to other gaming software providers the game range is adequate and well covered. Personally we feel additional video poker games could have been added to the mix. Some innovative table games are offered like Three Wheel Roulette.

Sign-up Bonus

The sign-up bonus is not that lucrative at Virgin Casino and below industry standards. First time depositors are only offered a 200% match bonus up to a maximum of £100. To qualify for the sign up bonus punters must first deposit £10 or more.


Virgin Casino offers a reasonable amount of promotions. Weekly promotions include bonuses and cash back incentives are awarded based on a player’s wagering activity. Virgin Casino offers players loyalty points known as V Points. Since the Virgin Group has other entertainment related businesses V Points can be exchanged for additional promotional offerings. This is one area Virgin Casino is one up on the other internet casinos. Unfortunately Virgin Casino does not have a VIP club.

Refer a Friend Bonus: Players will receive a £10 bonus for every friend referred.

wagering Requirements

Though the sign-up bonus is a bit on the low side its wagering requirements compares well to industry standards.

The wagering requirement for the sign up bonus of 200% up to £100 is twice the bonus amount (2xb). Therefore if you deposit £100 the casino will give you another £200. You now have £300 to wager with.  The wagering requirements stipulate that you must stake 200×2=£400 before a chasout is granted. 

If you decide to play slots, before a withdrawal is allowed you must stake: £200×20=£4,000 (bx20)

*Different games contribute differently towards the wagering requirements.

  • All Bingo games excluding Snap contribute 100% towards the wagering requirements
  • Slots and Instants contribute 5% in other words the bonus must be played through 20 times.
  • The following games count 2.5% towards the wagering requirements and must be turned over 40 times: 7 And A Half, Play Your Cards Right, Hi-Lo, Ultimate Video Poker.
  • Roulette Splendide, Classic Roulette, 3 Card Poker, Pai-Gow, Caribbean Stud count 1.5% and must be turned over 80 times.
  • Games like blackjack, baccarat and snap games count 0%.

MegaJackpots are the progressive jackpot network at Virgin Casino. This network contains many progressive slot games. This category deserves our praise since the games are of well crafted and the jackpot amounts remarkable. The jackpot amount is automatically reset to £1.5 million after a win. We highly recommend The Lord of The Rings progressive slot game. The games in this MegaJackpots network are Monopoly, Cluedo and Cleopatra.

Banking Options

Not many banking options are offered which is rather disappointing. Deposits are accepted through credit and debit cards only. As a result of the stringent verification process it leads to an increased rejection of credit cards as a deposit option.

Players are allowed to deposit via Neteller at Virgin Casino. Herewith the deposit and withdrawal options permitted at Virgin Casino: PayPal, Neteller, Visa, MasterCard, Skrill, Laser and Maestro.

*The maximum withdrawal amount is £5,000 for Neteller and UK Debit Cards (Visa)

For Moneybookers/Skrill and PayPal £10,000 and the minimum deposit is £10.

Player Support

The player support at Virgin Casino is laudable. For newbie’s there is a comprehensive FAQs section. Players can contact the casino through live chat, e-mail, and telephone. The casino guarantees its customers that it will reply to all e-mails within 30 minutes. A toll-free number is provided for players in the United Kingdom, however international players will have to pay for this service. A call back form is provided as well. Overseas players (not residing in the UK) can submit this online form and the casino will call them back.

Payout Percentage

Virgin Casino is licensed in Gibraltar. The casino states that its  games are audited for fairness by independent external agencies. Unfortunately Virgin Casino does not indicate who these agencies are and neither does it display the certificates or payout percentages calculated by these agencies on its website. Virgin Casino has an average payout percentage of 96% for all its casino games.

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