Interview with Rick Carling of Win Palace

Author: Otto
Last Updated: September 4, 2014
Rick Carling, Affiliate Manager of Win Palace
Rick Carling of Win Palace

Rick was kind enough to grant us an interview and to take some time out from his busy work schedule. Thanks Rick

What makes WinPalace Casino so unique?

WinPalace offers a very luxurious playing environment with a variety of great bonus offers and a strong focus on customer service. 

WinPalace is licensed in Curacao; does it afford any player protection in the event of a dispute?

WinPalace takes extensive measures to ensure safe, secure and accurate transactions as well as safe and fair gaming. In the case of a dispute, players are asked to contact support immediately and WinPalace will address the issue within 2 days. 

Which security measures does the casino have in place to safeguard a player’s personal information?

Every bank transaction and every player account is protected by RSA encryption software which ensures that all information including a player’s personal details remains secure and private.

Please list some of the games that are very popular with players at present and how many games does WinPalace offer?

There are over 130 games available at WinPalace Casino. Some of the more popular games are their Real Series Slots including: Crystal Waters, Paradise Dreams and Mermaid Queen. Also popular are the Palace’s classic table games such as Blackjack, Baccarat, Face Up 21 and more. 

How would you describe the game graphics and animations of Realtime Gaming’s software?

Realtime Gaming simply offers the most dynamic graphics and the best sound quality anywhere. With RTG software, players will find that every game at WinPalace offers an exciting and realistic environment. 

Any celebrities that wagered at WinPalace recently?

WinPalace protects the privacy of all players but we do have it on good authority that a few players from FCB soccer team have recently played a few hands of Blackjack.  

The wagering requirements attached to the sign up bonus of 300% up to $3000, does it compare well to industry standards? Can it be used to play different games? Please give us an example?

Every bonus offer and/or promotion found at WinPalace follows industry standards. For the Slots Bonus which awards players 300% up to $3000 for slots games can be redeemed only for first time depositors. Bonus credits can only be used to play the following games: Bonus Bingo, European Slot Poker, Real Series Slots, Video Slots, Slots, Keno & Scratch Cards. Wagering on restricted games will not count towards any requirements associated with this particular bonus. 

How does the rewards system work at WinPalace Casino?

Like all other bonus promotions at WinPalace, our reward program follows industry standards. Players are encouraged to contact support for details on currently offered rewards.

Which deposit and withdrawal options are popular with players from the United States? What is the maximum withdrawal amount and how long does a withdrawal normally take?

The most popular deposit method among US players is currently credit card. For withdrawals, many US players currently prefer Neteller. Typically, the entire withdrawal process will usually take between 5 and 10 days. Players are immediately notified by email once winnings have been sent out. All withdrawals are paid instalments of up to $/€ 3,000.

The biggest payout WinPalace paid out recently and on which game?

One of our newer players from Seattle, Washington recently took home an amazing win of $71,000 playing Mermaid Queen. 

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